Description:

• Will perform tasks related to support operations. Needs Strong Level expertise with MAC/Windows. • Works within a team which includes a Team Lead and direct manager. • Escalate, as needed, to level 2 and level 3 resources. o Report Issues for tracking to Team Lead/PM o Track to resolution all issues o Provide high level customer service to VIP level staff • Coordinate small projects within support group o Maintain documentation for team processes. Update Job aides. • Responsible for resolving issues at the departmental and end-user level. • Will maintain a consistent ticket review, escalation, and follow-up to resolution. • Demonstrate world class customer service skills to all users.

Skills:

Desktop, Microsoft, Windows 10, Deployment, Windows, team management, Migration, Support, mac os x, Cat6, Hardware, Troubleshooting, Customer service, Help desk, Imaging, Mac, Help desk support, Service desk, Java, Active directory, Executive support, power bi

Top Skills Details:

Desktop,Microsoft,Windows 10,Deployment,Windows,team management,Migration,Support,mac os x,Cat6,Hardware,Troubleshooting,Customer service,Help desk,Imaging,Mac

Additional Skills & Qualifications:

Customer service skills, expert break/fix tech

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.