Colleague Services - HR Support

Job Req ID: 35242

Posting Date: 4 Jul 2024

Function: HR

Unit: HR

Location:

Assembly, Bristol, United Kingdom

Salary: £25,584.00

*Fixed-Term until March 2025

Location

Bristol - hybrid working 3 days in the office, 2 wherever.

Why this job matters

Colleagues are the heart of BT, and we wouldn't be the same without them. This role is vital in providing key support functions to complete HR processes, transactions, and generally support our colleagues throughout their entire lifecycle.

This is a multi-skilled role where you will complete a variety of activities depending on the demand at the time, allowing you to gain extensive knowledge across HR policies and processes. Joining BT should be an amazing experience for everyone, and a vital part of that is ensuring we process new joiner activities efficiently while prioritising the colleague experience.

You will have the opportunity to support all areas of BT:

•Openreach

•Consumer (including EE & PlusNet)

•Networks

•Digital

•Corporate

•BT Business

This means you will create great working relationships with colleagues in the areas you support and build specialist knowledge of how they function, enabling us to deliver an even better colleague experience.

What you'll be doing

•Provide a consistent and high-quality service while being flexible to work across boundaries.

•Learn and adapt to a variety of systems and mechanisms to support day-to-day operations.

•Manage administrative tasks related to your workflow (including bespoke routes) effectively, diligently, and within defined SLAs.

•Act as a point of contact for existing colleagues and new joiners, answering any questions and providing any HR support they need.

•Liaise with the wider HR community to respond to queries and escalate to HR Subject Matter Experts (SMEs) for complex cases.

•Contribute to the wider HR Transformation agenda by consistently applying a continuous improvement lens to your work.

•Work closely with other internal teams to support and resolve problems.

•Brand ownership – understand and be aware of your own personal brand to support the business goals of being Personal, Simple, and Brilliant.

Skills and experience

• Confidentiality: Understand the need for confidentiality in regard to documents processed, systems maintained and access to confidential material within the HR community.

• Collaboration: Work effectively and efficiently with colleagues to deliver a first class service, be seen as personable & support each other to achieve SLAs & overcome problems.

• Continuous Improvement: To continually look at ways of improving process and procedures within the HR function to improve the level of support provided to the customer.

• IT Competency: Able to learn how to use internal systems quickly and efficiently

• Colleague Experience: Delivering a service which goes above and beyond our colleagues expectations, especially when it comes to resolving problems. Showing the customer (our colleagues) how important they are by always interacting in a helpful & positive way.

• Communication & Relationships: Ability to communicate both in writing and verbally with existing colleagues or new joiners to the business in a clear, supportive and friendly manner as well as building good & trustworthy relationships with colleagues, stakeholders and the wider business.

Benefits

•22 days annual leave (plus bank holidays)

•Generous pension scheme

•BT Share Plan

•Discounted BT products including TV, Broadband and Mobile

•Flexible working arrangements

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.