Job Title: Project Coordinator

The Project Coordinator position is responsible for processing orders for merchandise received by mail, telephone, fax, email, or personally from customers or company employees. This role reports to the Project Manager and is nonexempt.

About the Role:

The Project Coordinator will handle order processing for merchandise received through various channels. Key responsibilities include reviewing orders for accuracy, entering orders into SAP, computing costs and commissions, informing customers of updates, ensuring paperwork accuracy, and preparing production documents. This role also involves maintaining customer databases, following up on orders, and supporting customer requirements throughout the project lifecycle.

Essential Functions:

• Review orders for price and quantity accuracy.

• Build relationships with Sales Representatives to understand customer expectations.

• Enter orders into SAP and maintain project documentation.

• Compute costs, commissions, taxes, and shipping charges as required.

• Inform customers of updates and support them throughout the project lifecycle.

• Ensure all paperwork is accurate and follow up as necessary.

• Print order documents for review by the Customer Service Manager.

• Confirm material allocation or ordering and follow up on material arrival dates.

• Prepare production documents and ensure timely delivery of orders.

• Check shipping orders for accuracy and update freight costs.

• Specify special labeling or packaging requirements and communicate with relevant departments.

• Prepare customized reports, KPIs, and correspondence.

• Record customer complaints and work to improve customer experience.

• Expedite or trace missing or delayed shipments.

• Learn customer processes and tools to support their requirements.

• Maintain and update customer contact information in SAP.

• Follow up with customers regarding project status.

Qualifications:

• ERP experience

• 3+ years of admin/coordination experience

• Attention to detail

• Excel data entry/accuracy

• Strong communication skills

• Customer/client focus

• High level of interpersonal skills

• Teamwork capacity

• Technical capacity

Work Site

This is a fully on-site position in Bristol, Connecticut.

Work Environment

The building has been recently renovated and features a sleek, contemporary design. The workspace includes large L-shaped desks within a team of four people, providing spacious work areas. The manufacturing warehouse is attached to the building, and the role requires occasional visits to the floor with safety glasses to discuss order timelines and specifications. The work environment is pleasant with no drama, strong tenure, and additional locations in Florida and California.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.