Description:

About Hyatt Regency Brisbane

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a premium retreat in the heart of Brisbane’s Central Business District and premium shopping mall. The hotel features 292 well-appointed guestrooms with modern décor, two food and beverage experiences; Lennons Restaurant and Bar and Hibiscus Bar & Terrace, along with 100sqm of flexible meeting space at Executive Studios on lobby level and newly designed event venue within Hibiscus Room is an impressive 300sqm of unique space with natural light from the break out terrace. Other facilities include 24-hour fitness center and the iconic outdoor 20-metre infinity pool ideal for unwinding after a day’s work, shopping or exploring Brisbane.

About the Role:

This is a dynamic position that will provide vital support to both DOR and FOM, along with playing a key role in managing the administrative tasks of our Front Office and Housekeeping teams.

Daily responsibilities will include:

• Completing specific checklists, running reports and preparing for upcoming arrivals.

• Blocking reservations, including VIPs, balancing room categories

• Preparing GEM notes for VIP guests

• Assisting FOM and AFOM with incoming crew blocks

• Coordinating and preparing for group arrivals by reviewing group resumes and handling any specific billing or reservation requests

• Assisting with guest feedback and collaborating with other departments to ensure smooth daily operations

• Ability to train and assist training the team and the stakeholders

• Success in this role requires proven multi-tasking abilities, strong communication and organizational skills, meticulous attention to detail and a genuine passion for connecting with people

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Experimentation, Wellbeing, Respect, Integrity, Inclusion and Empathy are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.brisbane.regency.hyatt.com

If you are looking for a fulfilling career, please apply now.

Qualifications:

Primary Location: AU-QL-Brisbane

Organization: Hyatt Regency Brisbane

Job Level: Full-time

Job: Guest Services

Req ID: BRI000222

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.