Job Number 24162922

Job Category Rooms & Guest Services Operations

Location The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

WELCOME TO WESTIN

The Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. With its city centre location, our hotel places guests near corporate offices and popular attractions, including the Botanic Gardens, Suncorp Stadium and the Treasury Casino.

Our spacious hotel suites and Club-level rooms offer access to our Westin Club amenities, including a complimentary breakfast and evening drinks. Relax after a busy day in Heavenly Spa by Westin, work out in our WestinWORKOUT fitness centre, or take a dip in our pool. Our popular dining options include the first swim-up pool bar in Brisbane, aviation-inspired bar, and restaurant with private dining. Those planning a special event or meeting in Brisbane can make use of our stunning indoor and outdoor venues with bespoke services and expert planners.

Begin your journey wish us as a PORTER within CONCIERGE at Westin/Four Points Brisbane. Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.

Who you are and what you need:

• You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.

• Have at least 2 years experience preferably within a high volume environment

• You will hold a current drivers licence

• Outstanding relationship building skills

• Excellent customer service experience

• Confidence and skills to up sell and promote our venues

• Passion for the Hospitality Industry

• Learn, think and grow and continue to evolve in your role

This is your opportunity to take your career to the next level. You must demonstrate a proven track record of knowledge and experience relevant to the position you are applying for, possess excellent verbal and written communication skills and have a high attention to detail with a very strong dash of personality plus!!!

What are you waiting for? Rise to the challenge and apply now!

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.