Job Information
Study Group Academic & Student Support Coordinator in Brighton, United Kingdom
Contract type: Full Time (37.5 hours) - Permanent
Location: Sussex, Sussex International Study Centre
Salary: up to £25,000 per annum
To provide support for ISC students, the Student Services team, support induction programmes, support academic staff concerning student attendance and assist with activities with visa and immigration.
ABOUT THE ROLE
To assist students with visa applications and immigration issues, creating CAS numbers where necessary.
To assist with the maintenance of UKVI, including updating student information on the UKVI SMS system and Study Global and assisting with UKVI and QAA inspection.
To upload passport and visa scans onto Validate, identify and report any errors, and update relevant reports.
To keep up to date with visa requirements and application procedures, liaise with the Central Visa Team as necessary.
To assist in the induction programme and the preparation of induction materials.
To register students and comply with UKVI requirements.
To deal professionally and promptly with students’ enquiries and requests for support and foster positive relationships with the student body.
To inform students of the relevant compliance procedures.
To produce various student letters.
Process student late arrivals.
To keep student details up to date on Study Global.
To update student bookings with Study Plan changes, add exam resit charges and process Security Deposit refunds on Study Global.
To process student absences on Salesforce.
Report and monitor under 18’s attendance, liaise with the Welfare Officer and follow up on absences.
To run daily attendance reports from Salesforce for distribution to the Professional Services team.
To support academic staff with attendance registers and upload them where necessary onto Salesforce.
To provide general admin support for the Centre, including examinations, student correspondence – bank letters, study confirmation, work and council tax letters.
To conduct and facilitate student/agent tours.
To support students to engage in social activities.
To foster productive relationships with the student body and other members of staff.
To support students to make payments using PayOnline, and assist in the collection of outstanding fees.
To ensure noticeboards/screens in reception and breakout areas have up-to-date information.
Cover admin duties for other members of staff when absent and during peak periods.
ABOUT YOU
Level 3 Qualification
Working in a pressurised environment
Working with international students
Working in a higher education environment
Using Salesforce, Study Direct, Study Global and reports
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy (https://assets-us-01.kc-usercontent.com/95d47d95-36b6-00af-a24c-b886ecdfc4a2/754b8731-45a7-4007-90fc-06f8c1c37890/Candidates_Privacy_Notice.pdf) .
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.
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