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Performs customer registration function for all DME businesses to include referrals from hospitals, nursing homes, and physician offices. Responsible for requesting appropriate medical records and verifying all documentation is received. Provides timely follow up on information requested to ensure customer can receive services as quickly as possible.

MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school graduate or equivalent. EXPERIENCE: 1. One (1) year experience in customer service.

PREFERREDQUALIFICATIONS: EXPERIENCE: 1. Experience in home medical equipment and insurance coverage. 2. Experience with ICD-10 and CPT-4 coding. 3. Experience in a hospital or physician/clinic office.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Receives patient demographics accurately from referral, hospital, or other source, as necessary, following policy guidelines established for new patient set-ups. Responsible for obtaining physician orders from the physician's office, hospital, or other referral source. The physician order must be complete as stated in policy. Research for additional documentation in EPIC as needed
2. Enter orders in the computer system for sales, new set-ups, updating information accurately and completely when applicable. This documentation will meet or exceed state regulations.
3. Monitors and responds timely to electronic referrals - (AllScripts and Navinet).
4. Receives orders from Hospice and process's timely to ensure prompt delivery as required by contract.
5. Provides necessary information to Insurance Verification Specialist as required for authorization of supplies/equipment orders.Will be cross-trained in pre-authorization process.
6. Utilizes computer notepads for complete and detailed documentation and communication for all actions related to the customer's account. Consistently records messages and communication between customer, referral, payer, billing office accurately and within 2 hours of encounter. In a timely manner, forwards this information or correspondence to the appropriate staff member.
7. Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulation and ACHC guidelines.
8. Follows up on open orders timely.Works WIP report and follows daily task sheet. Ensure as many sales orders are ready to be confirmed by month end as possible.

PHYSICAL REQUIREMENTS: The physical demands described... For full info follow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)