Northern Light Health

Department: Patient Transfer Service

Position is located: Cianchette Professional Blding

Work Type: Full Time

Hours Per Week: 36.00

Work Schedule: Two 7:00 PM to 7:00 AM shifts & one 10:00 AM-10:00 PM shift.

Summary:

Transfer Center Nurse is a fully competent practitioner of nursing. The incumbent is responsible for the practice of nursing according to the Rules and Regulations defined in the State of Maine Nurse Practice Act, Northern Light Health Standards of Care/Practice, policies, and procedures. Utilizing screening guidelines established by the Medical Director of the Integrated Transfer Center, the Transfer Center Nurse is responsible for obtaining clinical presentation data and coordinating the appropriate resources needed to care for the patient. The incumbent must have the ability to identify the acuity and gravity of the patient’s condition, comprehend complex clinical conditions including Northern Light Health’s capability and capacity of services and other logistical strategies for transfer/transport medicine. The incumbent performs duties and tasks in accordance with performance standards established for the job which includes the utilization of screening guidelines to connect to the appropriate providers and facilities for services, working with providers to achieve a discussion of acceptance and the most appropriate level of care for bed placement for the patient, complete and accurate patient/transfer information, obtaining clinical updates on patients waiting in the region in addition to the coordination of bed availability Northern Light Health facilities.. The incumbent is also responsible for managing bed placement for EMMC and maintaining a working knowledge of current Transfer Center/Bed Management policies and procedures for all member organizations.

Responsibilities:

Essential Functions

• Collaborates with Patient Flow Manager and House Managers on flow prioritization.

• Provides clinical guidance to Transfer Center Operations Specialist (TCOS) colleagues in both the bed management and Transfer center role.

• Facilitate training/orientation of new employees.

• Assumes responsibility for Northern Light Health required continued education and own professional growth.

• Attends weekly operational meetings or reviews minutes prior to next shift.

• Performs other duties as assigned or required.

Patient Safety

• Maintains a safe and therapeutic environment by understanding and complying with hospital policies/procedures and national patient safety goals and identifying & communicating workarounds that have a potential impact on patient safety.

• Demonstrates knowledge and skills in location, operation, care and troubleshooting of equipment independently.

Clinical Assessment

• Works with providers to achieve discussion and/or acceptance and the most appropriate bed placement for patients.

• Interprets and responds to abnormal diagnostic data.

• Anticipates potential emergency situations and intervenes safely with assistance if needed.

• Utilizes the screening guidelines to connect the appropriate providers.

• Obtains clinical updates on patients awaiting placement in the region.

• Maintains a working knowledge of current Transfer Center/Bed Management policies and procedures.

Caring & Code of Conduct

• Effectively communicates needed information to Providers.

• Provides prompt, effective service to internal and external customers.

Critical Thinking

• Demonstrates high level critical thinking skills.

Documentation

• Documentation is concise, accurate, and complete reflecting adherence to hospital, regulatory and legal requirements.

Population Specific Competency

• Completes mandatory education competencies as defined by the unit specific scope of service.

• Identifies age, cultural, or other population specific patient needs based on assessment findings.

Evidenced Based Practice & Research

• Practice is consistent with policy and procedures. o Understands evidence for practice change.

• Demonstrates knowledge of reliable resources to support evidenced based practice.

Leadership and Professional Conduct

• Utilizes appropriate time management and meets the expectations for punctuality and attendance.

• Demonstrates flexibility in scheduling to support the staffing needs of the Transfer Center.

• Contributes to a healthy work environment by consistently utilizing effective communications with all members of the interdisciplinary team.

• Ensures continuity of care by reporting and addressing actual or potential conflict.

Collaboration and Teamwork

• Actively implements and updates plan of care and collaborates with resources to meet patient care needs.

• Contributes to a healthy work environment by consistently exhibiting professional behaviors and addressing interpersonal conflicts with the right person, at the right time, in the right location.

• Collaborates with members of the team or department in an effective and efficient manner. Shares knowledge and serves as a resource in a team environment.

Resource Management

• Collaborates with all NLH hospitals to ensure resource optimization and patient care access.

Professional Development

• Takes responsibility for meeting education and mandatory programs, by completing Transfer Center requirements.

• Seeks opportunities to promote and advance professional growth.

• Seeks evidence in nursing literature to identify/support best practice.

• Maintains an up-to-date personal educational file on unit to demonstrate compliance with educational requirements.

• Actively participates in the peer review process.

Other Information:

• Additional education and experience may be required according to work location.

• Experience with EHR and supporting Technolgy required.

• Clinical skills per the Maine State Board of Nursing Scope of the Practice for RN's required.

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.

• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

Credentials

• Required Registered Nurse

Education

• Required Associate's DegreeBSN preferred. ED or ICU experience preferred.

Required Experience

• 3 year/years of Clinical Experience

Working Conditions

• Work with computers, typing, reading or writing.

• Prolonged periods of sitting.

Position Transfer Center NurseLocation Req ID null