Job Information
OMNICOMMANDER Live Chat and Front Desk Agent in Brentwood, Tennessee
Live Chat, ON-SITE, ON THE JOB (Not Remote)
Brentwood, TN Office.
OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the second consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture.
We are a global company with offices in the United States and Latin America. Our Headquarters is located in the beautiful Panhandle area of Santa Rosa Beach, FL. We also have locations in Salt Lake City, UT, Brentwood, TN, and Bogota, Colombia.
This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office .
Keep reading if you:
Have a sense of humor - we do a lot of laughing here
Want to be a part of a constantly growing company with a bright future
Are a self-starter who can set a goal and then go achieve it
The successful candidate will:
Offer quick and accurate assistance to customers
Have strong attention to detail and strong reconciliation skills
Be performance-driven
Have a process improvement mindset
Must be humble and a "get it done" attitude
Have strong written and verbal communication skills in the English language
Be a self-starter and able to work independently in a fast-paced environment
Responsibilities:
Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
Create relationships with new customers to better understand and achieve their needs
Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
Promotes interest in client products and services
Consistently achieve established standards of the position
Continually portray and project a positive and professional image
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
What you need for this role:
Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Upbeat, positive attitude, and professional demeanor
Articulate and well-accustomed to a client-facing role
Ability to compose professional emails
Job Type: Full-time
Criminal background check is required
#ControlEverything #SURFA