Live Chat, ON-SITE, ON THE JOB (Not Remote)

Brentwood, TN Office.

OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the second consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture.

We are a global company with offices in the United States and Latin America. Our Headquarters is located in the beautiful Panhandle area of Santa Rosa Beach, FL. We also have locations in Salt Lake City, UT, Brentwood, TN, and Bogota, Colombia.

This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office .

Keep reading if you:

• Have a sense of humor - we do a lot of laughing here

• Want to be a part of a constantly growing company with a bright future

• Are a self-starter who can set a goal and then go achieve it

  The successful candidate will:

• Offer quick and accurate assistance to customers

• Have strong attention to detail and strong reconciliation skills

• Be performance-driven

• Have a process improvement mindset

• Must be humble and a "get it done" attitude

• Have strong written and verbal communication skills in the English language

• Be a self-starter and able to work independently in a fast-paced environment

  Responsibilities:

• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns

• Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate

• Create relationships with new customers to better understand and achieve their needs

• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately

• Promotes interest in client products and services

• Consistently achieve established standards of the position

• Continually portray and project a positive and professional image

• Provide administrative support to the customer service team

• May assist with overflow work and other duties as needed

  What you need for this role:

• Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

• Upbeat, positive attitude, and professional demeanor

• Articulate and well-accustomed to a client-facing role

• Ability to compose professional emails

  Job Type: Full-time

• Criminal background check is required

  #ControlEverything #SURFA