Front Desk and Project Support Agent

Brentwood, TN (In-Office position, NOT Remote)

OMNICOMMANDER, Inc . is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America.

OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, FIs can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office.

Keep reading if you

• Have a sense of humor – we do a lot of laughing here

• Want to be part of a constantly growing company with a bright future

• Are excited to learn how to use AI (Artificial Intelligence) chatbots

  The Successful Candidate Will

• Be the face of the company as the first point of contact, ensuring a warm and professional welcome for all visitors and callers

• Manage the front desk operations, including answering phone calls, handling mail, and maintaining a clean and organized reception area

• Support various departments by taking on diverse projects, particularly in marketing and social media management

• Provide chat support for our customers, using AI tools to enhance response times and improve user experience

  Responsibilities

• Greet and assist visitors, ensuring they have a positive experience

• Handle incoming and outgoing communication, including calls, emails, and packages

• Provide prompt and courteous customer service through various communication channels

• Collaborate with the marketing team on various initiatives as needed

• Maintain and update office records and databases as required

• Additional duties in social media and other departments may be assigned

  What You Need for This Role

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor

• Strong organizational abilities with attention to detail

• A proactive attitude, eager to take on new challenges and learn new skills

• Ability to work both independently and as part of a team

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Previous experience in a front desk, administrative, or customer service role is a plus

  Benefits (Waiting period may apply)

• 12 Company Paid Holidays

• 10 PTO Days (Paid Time Off)

• 1 PTO Day for your birthday

• Medical Insurance

• Dental & Vision Insurance

  Job Type: Full-time

• Criminal background check is required

• Must be authorized to work in the United States

  #ControlEverything #SURFA