Job Information
OhioMeansJobs|Cleveland - Cuyaghoa County Florist Manager and Sales - OMJ|CC in Brecksville, Ohio
*OhioMeansJobs|Cleveland - Cuyaghoa County is sourcing for an Manager and Sales for a Florist and Gift company in Brecksville, Ohio *
We are looking for someone with strong management, customer service and sales skills to oversee the day-to-day operations of this thriving small business. Responsibilities will be to continue growing the business and maintain a positive work environment for my 12 front desk managers, designers, and drivers. Responsibilities will include:
- Back up for front desk managers.
- Waiting on customers in person as needed.
- Taking orders over the phone when the front desk manager is not available and during busy times.
- Develop an extensive knowledge of our designs, names of flowers and plants so you can assist customers with personalized recommendations.
- Assist with changes to showroom displays.
- Help to organize and merchandise gift and floral displays in the showroom to maximize the instore sales opportunity.
- Daily monitoring of cooler designs to ensure freshness.
- Order flowers and supplies daily or as needed with the direction of the designers.
- Master our DOVE POS system for order entry. Learn all aspects of this retail entry system.
- Handle any customer complaints or reviews to ensure positive experiences.
- Ensure high-quality customer service is provided to all customers.
- Participate weekly in TeamFloral zoom meetings, "Florist Talk."
- Read industry references, listen to floral experts, and remain open to new ideas.
- Learn how to use the Myteleflora.com site. There are numerous training videos on both TeleFlora and TeamFloral. Make these be a part of your early and ongoing training.
- Learn and manage the TeleFlora web site.
- Learn and manage Door Dash Merchant Portal and financials.
- Sales call on businesses to expand our corporate account presence.
- Promote "The Smile" program to nursing homes and customers.
- Develop a marketing program to increase wine and beer gourmet basket sales.
- Develop and implement your own strategies to increase sales and profitability of the flower shop.
- Weekly COG reporting. (TeamFloral program).
- Every two weeks payroll reporting (TeamFloral program).
- Be an active member of the Brecksville Chamber of Commerce. Participate in all of their functions.
Work hours are Monday through Friday from 9 am to 4 pm. Saturday 9 - 4 p, Benefits include health insurance.
Interested Candidates, please contact:
LaShorn Caldwell lcaldwell@dwfs.us