Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Business Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented.

How you will contribute

When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

•Your specific process area

•Working in a shared service organization

•Operational excellence and a customer service focus

•Data processing, computer applications or call center applications

•Communicating and interpersonal skills, taking initiative

•Analysis

•Accuracy and organizational skills

More about this role

What you need to know about this position:

•Mainly responsible for creating and maintaining the Due Diligences Statements and ensure the compliance with the European Union Deforestation Regulation (EUDR).

•File all relevant documents to SAP/other internal/external systems and amend when necessary

•Perform formal checks to ensure compliance with policies

•Ensure compliance with all internal guidelines and external regulations e.g. Global Procurement Policy

•Ensure SLAs and service obligations are met for the work within scope

•Ensure the fulfillment and update of the process documentation

•Logging support queries accurately and in detail within Ticketing tool, i.e. user information, source of queries, description of problem and solution.

•Close interaction with GBS, Procurement and Internal stakeholders

What extra ingredients you will bring:

•University degree, business-related

•English - Proficiency (C2) required, other foreign language preferred

•Experience in data processing or call center applications (preferably 1-2 years in SSC/Outsourcing environment, Procurement) is preferred, but not required

•Excellent communication skills, pro-activity and ability to learn on the fly, as well as analytical thinking combined with being well organized

•Good MS Office skills (Excel)

•Experience in working with SAP (Preferred)

We pride ourselves on having a high performing and collaborative culture where we support your career and development. In return for your commitment, drive and enthusiasm, we offer salary starting from 1550 € plus annual bonus payment based on your performance. The final offer will depend on the skills and previous experience of the candidate. We also offer top attractive benefits.

Travel requirements: 0%

Work schedule : M-F (Regular day shift); Occasional Work on Weekends

Relocation Support Available?

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Temporary (Fixed Term)

Service Operations (Delivery)

Global Business Services

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.