Job Information
WTW CEEMEA Service Delivery Lead in Brasov, Romania
The Role
Provide leadership & direction to the team responsible for implementing technology solutions to support regionally unique business requirements by collaborating with CRB segment level technology functions and regional business teams.
Responsible for business engagement to understand and represent the regional needs to CRB technology organization.
Align with Service Management lead for Service management activates in the region
Ensure that the regional applications and information needs are met by working closely with central engineering, analytics or information management teams.
Collaborate with regional operations and change management teams to implement strategic CRB capabilities in the respective regions.
Work closely with stakeholders to develop proposals as means of obtaining buy-in, approval and funding for technology solutions.
Budget planning and expense management including resource management.
Ensure compliance with IT Audit practices and procedures in the region
Collaborate with external vendors for software solutions, negotiating contracts, and managing relationships to ensure service level agreements are met.
The Requirements
Bachelor’s or Master’s degree in Information Technology, computer science or related field is required.
15+ years of experience in technology delivery, program management, or service delivery functions with at least 8 years experience in leadership roles.
Should have good spoken and written English language skills that is needed for Global communication. For CEEMEA – good spoken and written French language skills in addition to English, would be an added advantage.
Leadership skills especially in organizing and implementing cross-departmental programs, projects, meetings and activities.
Experienced in engaging, managing and influencing challenging stakeholders in a non-hierarchical environment towards achieving a common vision or goal
Excellent people and relationship management skills
Ability to manage and implement complex projects/ programs.
Candidate will have good interpersonal and communication skills, leadership qualities and be a team player.
Proven track record in building and maintaining high performing teams.
WTW is an equal opportunity employer
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