About Us

At Selective, we don't just insure uniquely, we employ uniqueness.Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

To assist the technical staff of a claims office in any manner directed to expedite the adjustment of claims. Position has regular contact with customers, agents and other claims representative in an effort to support and improve the customer experience. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Receives, reviews and coordinates correspondence, (physical and electronic) from customers, agents and others relative to a claim file. Revies, attach/upload correspondence and takes necessary action to address including notifying the claim adjuster and/or examiner for necessary response whether manually or via flood system.

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  Receive and enter new losses into claims system and send our required notices to customers, agents, public adjusters, etc.

• Process payments and manual checks as needed by working with claims examination staff and management. Any payments must be in compliance with FEMA and Selective rules and regulations.

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  Processes and coordinates correspondence, mail, forms, and letters in flood system Reviews claim system and follows up on open items as needed.

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  Posts data to appropriate systems and generates and maintains claim records, reports, rosters, and/or logs. May be responsible for preparing claim files for quality control audits.

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  Handle the check issuance process relative to check reissues, stale dated claim checks and other claims payment issues.

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  Manage the license validation and assignment of third party claim vendors such as engineers, forensic accountants, subrogation vendors, etc. May make expense payments to these vendors in accordance with FEMA's National Flood Insurance Program and department rules and regulations and under the direction of claims examiners and/or claims management.
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  Must be able to use multiple claim processing systems, including Selective's flood system and FEMA PIVOT system.

• May assist with managing vendor compliance, including but not limited to: adjuster compliance with NFIP processing standards (preliminary reports, status reports, final reports, etc). engineer compliance with state licensure, and similar vendor management tasks.

Knowledge and Requirements

Excellent communication and customer service skills
Proven experience in multitasking and time management skills
1-2 years previous administrative support experience preferred
1-2 years claims or insurance experience preferred
Proficient in Outlook and Microsoft Office.

Education and Experience

College degree required
Experience in call center type work preferred
1-3 year of insurance or claims experience a plus

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.