Network Reliability Engineer

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Rogers is currently seeking a Platform Specialist reporting to the Manager of PON Technology & Enterprise Network Operations, the successful candidate will maintain operating excellence through leadership and team work in accordance with corporate and departmental objectives, policies and procedures related to customer service, costs, productivity and quality.

We are open to hire for our Calgary or Greater Toronto Area Location. As part of the recruitment process, successful candidates will be required to complete criminal and credit background checks.

What we're looking for:

• Serve as the top tier in fault identification, isolation, analysis, and resolution for IP & Access network related technology platforms.

• Managing the ongoing provisioning activities for FTTH and associated work-flows.

• Engage in performance and fault analysis for issues requiring in-depth, extended investigation. Recommend unique approaches to issue resolution, including situation analysis, testing strategies, and fault reproduction.

• Responsible for configuration, management and maintenance of IP & Access network elements and technology platforms.

• Provide expert technology platform support of change control process including impact analysis, method of procedure review, implementation and verification.

• Maintain all related network design and support documentation.

• Responsible for ensuring seamless introduction of new technology platforms and services into our IP & Access Networks.

• Communicate with engineering regarding identified logical and physical network design issues and network performance.

• Must be willing to work in an on-call environment.

• Design and implement automations across Network Operations using combination of in house and open source development tools.

• Implementing and reviewing network tools/scripts.

• Identify new automation opportunities based on data driven analysis, while improving work flows and methods of working.

• Adhere to all policy and legal requirements under Health and Safety legislation.

What you bring:

• Degree or Diploma in Networking or Technology.

• 5+ years experience in IP-based or Access Network Service Provider environment strongly preferred.

• Experience in Software Development Life Cycle Tools: I.e. Jenkins, Git, GitHub, Ansible.

• 3+ years experience with network programmability & automation in Network Operations environment using any of the following Programming Languages: I.e. Java, Python, Ruby, PHP, VBscript, Perl, Bash.

• Knowledge of Data analytics and Log parsing into tools: I.e. Splunk, Grafana and others is an asset

• Innovation/Creative Thinking, Problem Solving/Judgment, Achievement Orientation and Listening, Understanding and Responding.

• Experience with networking: routers/switches/firewalls, routing, subneting and network protocols.

• Demonstrated in-depth understanding of the TCP/IP protocol, specifically relating to the routing of IP packets (OSPF, ISIS, BGP, EIGRP, MPLS, MPLS VPN, and Multicasting)

• Experience-based knowledge of Nokia (ALU) Service Router 7750SR, 7210-SaS platforms and services. TiMOS/SR OS, 5620 NSP/CPAM, Software. NRS-II+ certification considered an asset.

• Experience-based knowledge of Nokia 7360 XGS-PON & 5520 AMS, FTTH Networks.

• In-depth knowledge of Security/DDoS Mitigation systems.

• Lean-Six Sigma, considered an asset.

• Demonstrated ability to work effectively in a team environment, in an organized, methodical and pleasant manner

• Ability to take ownership and co-ordinate resolution of network related problems

• Provide expert technology platform support of change control process including impact analysis, method of procedure review, implementation and verification

• Outstanding analytical and methodical troubleshooting skills

• Effective oral and written communication skills

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

• My Path: self-driven career development program

• Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

• Homewood employee & family assistance program

• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

• Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

• Work for an organization committed to environmental protection

• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Rotating

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Road (101), Brampton, ON

Travel Requirements: Up to 10%

Posting Category/Function: Technology & Network Design

Requisition ID: 303347

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ (https://performancemanager4.successfactors.com/doc/custom/RCI/Recruitment_Process_FAQ_EN.pdf) .

Posting Notes: Technology

Location:

Brampton, ON, CA Calgary, AB, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits

· Donation matching

· Paid time off for volunteering

· Wealth Accumulation including: Pension plan & Employee stock options

· Generous employee discounts

· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.