Job Description

Insight Global is proud to be an exclusive partner to our local healthcare client looking for a Tier 3 Support Specialist to join their growing company! The ideal candidate will be responsible for handling advanced technical issues that cannot be resolved by Tier 1 and Tier 2 support teams. In their day-to-day they will be expected to provide boots on the ground IT infrastructure support, and assist with troubleshooting escalated Windows OS endpoint issuers, utilize virtualization technologies like VMware or Citrix virtual desktops, provide network engineering assistance. Experience with VoIP systems like RingCentral, Cisco Call Manager, 8x8, etc. is a big plus. They are also responsible for set-up, install, troubleshooting, servicing, upgrades, and maintenance of computers, smartphones, printers, and other similar devices.

This candidate should be local to the South Shore in Massachusetts and will work onsite in Braintree and is required to travel to other locations all within 30 mins of Braintree for the client and be a very hands on senior support resource for the team for an hourly rate range of $33-38/hr. Knowledge in broad aspects of computer support, diligent and analytical, possessing outstanding communication skills and working independently is crucial to succeed. This is an exciting opportunity to join a collaborative and creative team that is part of an organization that is growing!

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• 3-5 years strong tier 2

• Basic understanding of server OS, print server, admin, and high level support

• Experience supporting Citrix virtual desktop infrastructure, supporting a virtualized environment running on Vmware, and Cisco wireless/routers/switches/firewalls

• This person should have an understanding of power-shell or similar scripting tools, has performed end point migrations, has familiarity with data center technologies e.g. storage, hyper converged technology, Microsoft server systems

• Mobility -- a vehicle is a MUST as this individual will travel to the various client sites and assist with on-site end user support

• Point of escalation for tier 1 tickets, where desk side support or further trouble shooting is necessary, service now

• Ability to lift 30-40 pounds materials This person could have network experience using Azure, Lan, Wan, AWS, Active Directory null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.