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Our client has a brand new opportunity for a qualified Senior IT Operations Analyst to join their team onsite in Bozeman, MT.

Duties and Responsibilities:

• Identify and close knowledge gaps

• Primary understanding of designing, deploying, and troubleshooting client endpoints

• Perform all job functions consistent with client policies and procedures

• Assist with IT infrastructure improvements for client

• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support

• Interact as needed with the IT service provider and client stakeholders

• Provide technical assistance to client staff concerning the use of computer hardware and software, including office applications, operating systems, printing, and hardware installation

• Assist with program account creation, account setup and account access

• Configure workstations and user accounts, including phone, Ethernet, computer, docking station

• Provide equipment and services orientation to new employees

• Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets

• Maintain equipment and software inventory

• Coordinate the purchase of new workstation, software and license renewals

• Perform other client task and duties as required

Skills and Qualifications:

• Minimum 5+ years of experience

• Bachelor's Degree in Information Systems or related degree; or equivalent cobmination of education, training certifications, and experience

• Experience with Mac (80%) and Windows (20%) client operating systems and troubleshooting problems with Mac and Windows related software, including:

• Microsoft 365

• Active Directory Users and Groups

• Azure AD

• Jamf

• Intune

• Experience with Endpoint Security software including:

• Configuration / deployment management tools such as JAMF, Intune, etc.

• Endpoint Detection and Response Tools such as Sentinel One and Microsoft Security

• Group Policy

• Email security

• Solid understanding of network connectivity, wireless and wired

• Familiarity with aviation and Part 139 airports a plus

• Automation and central deployment experience

• Strong analytical and deep-dive problem solving skills across multiple disciplines (HW, OS, Network, etc.)

• Understand ITIL Concepts (certification is a plus!)

• IT Service Management tooling (ServiceNow, FreshService, etc.)

• Management and deployment experience of 3rd party software platforms and solutions

• Vendor management experience

• Ability to prioritize and field service requests and incidents, via ticket, phone and occasional ad-hoc walk-ups individually and assisting team members

• Demonstrates strong knowledge and developing expertise in end user technologies

• Excellent interpersonal skills

• Strong orientation to customer service

• Asks for help and works collaboratively with team members when issues present themselves

• Ability to document processes and train team members with ease

• Successfully executes all assignments timely and within acceptable quality levels

• Well organized with strong asset and license capacity planning experience

• Ability to deploy and support misc. office equipment (printers, projectors, video conf.)

• Experience with physical security management solutions

• Flexible to provide some after-hours support and escalation

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.