Position Details

Position Information

Announcement Number STAFF - VA - 25053

For questions regarding this position, please contact:

Carter Dorsett

406-994-6812 (tel:406-994-6812)

carter.dorsett@montana.edu

Classification Title Computer Sys Analyst II

Working Title Instructional Technology Specialist

Brief Position Overview

The Instructional Technology Specialist is an expert on MSU’s campus learning management system, responsible for enterprise-wide LMS administration and providing direct technical support and hands-on troubleshooting for users, including faculty, staff, and students.

Position Number 4M0202

Department Extended University

Division Academic Technology & Outreach

Appointment Type Classified

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary $31.00 to $40.323 per hour, commensurate with experience, education, and qualifications

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

Position Details

General Statement

The Instructional Technology Specialist is a member of the ECAT team within the Teaching and Learning Technologies group of the Academic Technology and Outreach department. This team provides enterprise-wide administration of our campus LMS , which includes structuring accounts and sub-accounts, setting user roles and permissions, managing authentication and access, and configuring external tools; works with the vendor to monitor updates and change management; provides direct technical support and troubleshooting for a variety of users in a variety of roles; develops training and documentation for campus users and stakeholders; and lends expertise to strategic planning for the Teaching and Learning Technologies group. The ECAT team works closely with ATO’s Instructional Technologists, Instructional Designers at MSU’s Center for Faculty Excellence, and staff within University Information Technology that support enterprise services. The ECAT team also supports the use of the learning management system to conduct non-credit programming.

Duties and Responsibilities

• Provide direct technical support and hands-on troubleshooting for users, including faculty, staff, and students, in the use of the campus learning management system.

• Escalate and monitor complex, system level issues to vendor technical support.

• Work with users 1-on-1 to provide recommendations for course design and best practices in online instruction.

• Support administrative utilization of the learning management system through processing course merges, enrollment changes and account creation.

• Monitor vendor driven changes to the learning management system, analyze potential impact on system and users, when implementation is optional use judgement to make determinations as to usefulness to broader campus.

• Prepare relevant documentation, develop communication as necessary to ensure end-users understand impact.

• Escalate issues, document solutions and share successes with colleagues within the LMS support team and in partnering administrative units when appropriate.

• Maintain accurate and useful how-to documentation and tutorials on using the learning management system.

• Support and implement the integration of external learning tools within the learning management system.

• Pull and share relevant data from the learning management system when accessible.

• Administer, manage and maintain the learning management system including structuring accounts and sub-accounts, user roles and permissions, configuration variables, authentication and tool access.

• Monitor and audit incoming data from the campus student information system and process manual changes to enrollment as required.

• Provide consultation to administrative stakeholders on campus regarding the governance of the learning management system and the selection and integration of associated learning tools.

• Develop and deliver workshops and trainings for utilization of the learning management system.

• Partner with colleagues in the Center for Faculty Excellence and Academic Technology and Outreach when possible and beneficial.

• Collaborate and participate in discussions regarding technical issues, product procurement review and policy setting with other campuses in the Montana State University system as necessary.

• Support the use of the learning management system to provide non-credit programming.

  Required Qualifications – Experience, Education, Knowledge & Skills

• Bachelor’s Degree in a technology field, education, or related field or an equivalent combination of relevant experience and education.

• Professional work experience in systems administration and user support, preferably in a higher education setting.

• Hands-on experience with learning management systems.

• Demonstrated experience with and proficiency in the Microsoft Office software suite.

  Preferred Qualifications – Experience, Education, Knowledge & Skills

• Experience working with Canvas LMS .

• Experience migrating content between LMS platforms.

• Project management experience with LMS /educational system projects.

• Experience working with Student Information Systems such as Ellucian Banner.

  The Successful Candidate Will

• Analyze system problems and errors at a detailed level that cause issue in attaining desired results. Have the ability to ask probing questions, listen to a user’s needs, and translate that information into requirements and a strategy to solve problems.

• Collaborate and negotiate effectively with a wide variety of constituents, often with competing needs.

• Be forward-looking, able to anticipate system and technology needs and proactively address them. Embrace and adapt quickly to changes in priorities, processes and work environment with a positive attitude.

• Be highly organized with great attention to detail and a high level of accuracy in work product.

• Establish and maintain effective working relationships with multiple offices, co-workers and managers in a diverse, team-oriented environment; represents department and the University in a positive, professional manner.

• Demonstrate excellent, professional verbal and written communication skills.

• Exercise initiative and independent judgment in solving complex problems and in interpreting and applying policies and procedures.

  Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities and requirements but is a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 1

Desired Start Date Upon successful completion of search

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on August 23, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.