Gallatin Valley Food Bank Customer Assistant

About the Organization Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help.We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives.We believe every life has value.HRDC exists to instill hope, develop resources, design solutions, and change lives.We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone.

EOE Statement HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, gender identity, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.

All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that women, nonbinary individuals, and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.

Open Date 9/12/2024

Full-Time/Part-Time Part-Time

Exempt/Non-Exempt Non-Exempt

Location Gallatin Valley Food Bank

Description

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Section I: Position Details

Job Opening Date: September 12, 2024

Anticipated Start Date:As soon as possible

Job Closing Date:Open until filled

Job Status:This position is part time - 24 hours per week. The work schedule will be from 12 to 4pm Monday, Wednesday, Thursday, 12–7pm on Tuesdays and 8am – 12pm on Fridays.

Wage:$20.00 / Hour

Job Location:Gallatin Valley Food Bank - Bozeman, MT

Section II - Description of Duties Performed

General Summary of Purpose of this Position:

Providing outstanding customer service, and social service application assistance to HRDC customers onsite. The ability to communicate conversationally in Spanish is required. The work schedule will be from 12 to 4pm Monday, Wednesday, Thursday,12–7pm on Tuesdays and 8am – 12pm on Fridays.

Specific Duties and Responsibilities:

Duty Statement: This position has the following duties and responsibilities. They are listed starting with the most important. The percentage at the end of each statement is an estimate of the percentage of time spent on each duty. This listing does not include minor duties, which constitute less than 5% of the position’s time unless such duties are significantly important or critical to the success of the position. If the word “essential” appears following the importance it indicates the duty is considered an essential function of this job (essential functions are those functions that the employee must be able to perform unaided or with the assistance of reasonable accommodation. A regular and predictable work schedule and attendance are considered essential functions).

1. Work independently and within a team to support customers through the check-in process to the food bank. Assist navigating customers to Case Managers so they may identify needs and work with customers to overcome barriers to self-sufficiency and food security for both English-speaking and LEP customers. (80%)

• Intake and Check-In -Oversees customer check-in process daily.

• Works side by side with volunteers who assist with the check-in process.

• Provides customer service for individuals and families in need of community assistance programs.

• Provide necessary efforts to ensure wellness, safety, and equity for all cultures and ethnicities.

• Enforces policies and programming that affirm, support, and value diversity, including LGBTQ+ individuals, families, and communities.

• Maintain balanced client empathy and exercise good judgment to set healthy boundaries in relationships with customers.

• Understand and connect customers across a wide range of socio-economic, ethnic, and cultural backgrounds to appropriate resources in their community.

2.Customer Care & Supervision (10%)

• Assists customers or directs them to the appropriate program or person.

• Serves as a first contact with customers entering food bank services this position will assist in translation to connect customers to all HRDC programs

• Coordinates with Montana Language Service and internal HRDC lead to support document translation quotes

• Maintains a professional presence in the lobby in responding to inquiries by customers, donors, and volunteers for assistance.

• Provides a timely flow to the Food Bank to ensure a smooth shopping experience for all involved

• Works directly with the food bank staff and volunteers to communicate needs in the store

• Serves as a team player in the safety and management of the Market Place lobby.

3.Reception & Data Entry (10%)

• Works with Reception to ensure lobby safety for customers, volunteers, and staff.

• Assists with Data Entry as needed.

• Follows up with customers as necessary to ensure successful program outcomes in collaboration with case managers.

• Understands the process of accepting and recording food donations from the public and able to route donations to the correct person.

• Attends behavior review meetings with other HRDC staff for Market Place.

Knowledge Skills and Abilities:

Language Skills:

• Native/Bilingual Spanish speaking skills desired, conversational Spanish a minimum.

• Read and comprehend basic instructions and present information to others.

• Read, interpret, and write routine reports and correspondence.

• Interpret and write general business documents or technical procedures.

Mathematical/ Money Handling Skills:

• Basic counting skills

• Add, subtract, multiply and divide simple numbers.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Specialized Office Equipment:

• Operate standard office equipment.

Computer Software and Operating Systems:

• Utilize computer spreadsheet (Microsoft Excel/Google Sheets) to input, format, and edit data and save, print, or transmit data.

• Utilize computer word processing (Microsoft Word/ Google Docs ) to input, format, and edit documents and save, print, or transmit documents.

• Utilize internet/ e-mail to access, send, retrieve, save, print, or transmit documents, or data files.

• Operate personal computer with Windows operating system to start programs, input, format, and edit data files and print or transmit data.

• Utilize proprietary, custom, or online programs or databases to input, format, and edit data and save, print, or transmit data.

Specialized Tools (Non-Computer):

+ + Floor Scale, Manual Pallet Jack, Electric Pallet Jack

HRDC, Professional or Governmental Policies and Regulations:

• State or federal regulations or laws (List by name): ServSafe, Food Safety and Storage Procedures, all other guidelines on sanitation practices following regulatory and licensing requirements. HRDC will provide.

• Agency policies or procedures (List by name): All HRDC policies and procedures

Drivers Licenses Required for Performing this Position:

• Montana Class D Driver License and appropriate insurance

Professional Licenses or Certifications Required by Law, Rule, or Regulation for Performing this Position:

+ + Server ServSafe Training (will be provided by employer)

Licenses or Certifications That Would Be Useful but Are Not Required:

+ + CPR/First Aid

• Crisis De-Escalation (CPI) training

• Colombia Protocol training

• SNAP (food stamp) training.

Other Required Knowledge, Skills, or Abilities:

• Ability to effectively work and communicate with a wide range of individuals from all socio-economic groups.

• Ability to read, interpret and implement documents such as governmental regulations, rules, and procedure manuals.

• Ability to work with minimal supervision and effectively manage workflow.

• Extensive knowledge of health, nutrition, and mental health resources preferred.

• Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants.

• Strong interpersonal and communication skills

• Helpful to have a current driver license and willing to drive a truck (noncommercial)

Essential Physical, Mental, and Emotional Requirements of this Position:

The following physical, mental, and emotional abilities are considered essential to perform the duties listed above:

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.

Education and Experience:

Education:The following course(s) of study or classwork usually provides the required knowledge skills and abilities to perform the duties of this position:

• Associate's degree or experience in community health, social work, nursing, food, and nutrition or related field from two year college or university preferred.

Experience:The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:

• One year of experience in public and community health and/or social work

• Documented experience working with people from diverse health, nursing, socio-economic, educational, and experiential backgrounds.

• Experience working with sensitive and vulnerable populations such as immigrants, refugees, or asylum seekers is a plus.

Section III - Supervision

Supervision Received:

• This position operates under general supervision. The incumbent’s work is primarily assigned by daily workflow and operations. The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules, and regulations governing the tasks being performed.

This position supervises the following position(s):

• Will assist volunteers within the functional area of Food Bank operations

This position has the following supervisory responsibilities:

• This position has responsibility for working with volunteers.

Section IV - Decisions

Impact of Decisions and Errors Made by Position:

• Decisions, final recommendations, and/or errors primarily affect clients of one program.

Judgment Required to Make Decisions:

• Job duties typically involve frequently changing conditions and problems and require judgment to determine the prioritization of tasks.

Exception Authority:

• This position does not have the authority to authorize exceptions to program policy or procedure.

Section V - Financial Responsibility

Handles cash or checks:May handle monetary donations.

Section VI - Personal Contacts

The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the duties and responsibilities of the position:

• Daily interaction with co-workers and the public

• Daily interaction with Programs Manager

• Interacts with representatives of other service providers several times a year

Confidentiality:

The incumbent regularly works with confidential and client data, which if disclosed, may be detrimental to agency/client interests. The release of such information may also violate disclosure laws.

Section VII - Working Conditions

The incumbent is exposed to the following unusual, potentially hazardous, or unpleasant working conditions:

• Possible evening and weekend hours.

• Work in a temperature-controlled office environment and a warehouse where the temperature may vary.

• Weekly or more frequent exposure to customers with mental health challenges.

• Weekly or more frequent exposure to unpleasant substances, odors, or noises.

This position is currently accepting applications.