Position Details

Position Information

Announcement Number STAFF - VA - 24395

For questions regarding this position, please contact:

Kristine Mashaw, kristinemashaw@montana.edu, (406) 994-5428

Classification Title Program Coord II

Working Title Customer Experience Coordinator

Brief Position Overview

MSU Parking and Transportation Services seeks a team member to enhance the on-campus customer parking experience. The person in this position will provide excellent customer service and clerical support through efficient work practices.

Position Number 4M0685

Department Parking Facility

Division Administration

Appointment Type Classified

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary $20.49 - $25.61 per hour, commensurate with experience, education, and qualifications

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

Position Details

General Statement

This position is a member of the Parking and Transportation Services’ Customer Experience Unit within the Montana State University Police Department. The person in this position will perform all customer service duties, coordinate the unit’s citation appeals process, and provide administrative support. Performs of customer service functions in person, over the phone, and by email, including the sale of parking permits, payment of parking citations, and responding to general inquiries.

Duties and Responsibilities

• Issue parking permits and receive payments for citations.

• Interpret, enforce, and provide advice and information about university policies, rules, procedures, regulations, and fee payment processes.

• Answer inquiries and questions in person, over the phone, and by email.

• Answer questions regarding parking rules and regulations with accurate information to best serve customers.

• Correspond with customers who need parking permits (on and off campus).

• Utilize various programs, i.e.: Microsoft Office Suite, T2.

• Data entry and verification.

• Maintain accurate databases and various digital and paper records.

• Screen citation appeals for recommendations to the appeals board.

• Schedule and conduct monthly appeals board meetings.

• Prepare appeals dockets.

• Apply results and send letters.

• Assist with administrative duties such as mass notifications and customer correspondence.

• Website design and maintenance.

• All other duties as assigned.

  Required Qualifications – Experience, Education, Knowledge & Skills

• Progressively responsible general office experience which includes responding to questions and concerns from the public regarding policies and procedures, detailed record keeping responsibilities, and multitasking. An equivalent combination of relevant education and experience may also be considered.

• Demonstrated experience performing data entry using a personal computer.

• Demonstrated experience reconciling cash register drawer and tapes.

• Demonstrated experience operating various office equipment such as computers, copier, calculator, and credit card terminals.

  Preferred Qualifications – Experience, Education, Knowledge & Skills

• Familiarity with the MSU -Bozeman campus.

• One year customer service experience with parking enforcement.

  The Successful Candidate Will

• Effectively operate work-related equipment.

• Demonstrated competence in maintaining accurate filing and record keeping systems.

• Maintain, process, and verify information with a high degree of accuracy and close attention to detail.

• Communicate effectively with employees and the public – in person, through email, and over the phone; establish and maintain effective working relations with co-workers and the public.

• Demonstrated competence organizing and prioritizing multiple, simultaneous work assignments, meeting deadlines, and exercising adaptability to changing priorities, with a high level of attention to detail and accuracy.

• Represent University Police and Parking and Transportation Services to others in a professional and courteous manner.

  Position Special Requirements/Additional Information

• Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Public Safety Policy and Crime Statistics.

• Must pass a comprehensive background investigation.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed in this description are representative of the physical demands required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 1

Desired Start Date Upon a successful search

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on July 5, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html