Location: Bowling Green, KY Category: Staff Posted On: Thu May 23 2024 Job Description:

The Office of Student Billing and Account Services at WKU is seeking applicants for the position of Billings/Receivables Accounts Specialist. This individual will be responsible for a variety of administrative, clerical, accounting and customer service duties to assist the Office of Student Billing. The position will report directly to the Associate Director for Student Billing.

Primary Duties and Responsibilities

• The following duties are customary for this position and are not to be construed as all-inclusive. Duties may be added, deleted, and assigned based on management discretion and institutional needs.

• Provides high quality customer service while assisting students, parents, faculty and staff members at the front counter, on the phone and via email

• Researches and resolves concerns or discrepancies

• Works with complex situations which require in-depth analysis

• Posts payments to student accounts

• Counts and reconciles cash drawer and daily work

• Assists with collections and monitors payment agreements

• Reviews and audits accounts to include processing of refunds, working with multiple outside agencies and reconciling

• Reconciles amounts received or owed by comparing invoices to POs or other records.

• Performs administrative and clerical tasks to include word processing, recordkeeping, data entry and filing

• Represents the Office of Student Billing at the Topper Orientation Program, Head for the Hill and other applicable campus events. Presents Student Billing information to parents and students as well as provides a question and answer session at such events

• Required to recall and understand information and procedures from multiple departments on campus

• Other duties as deemed necessary

Knowledge and Skills Considered Essential for Success:

• Initiative, independent judgment, problem-solving, and decision making in response to multiple demands and circumstances

• Ability to work in a fast-paced team environment with frequent interruption and to manage multiple tasks simultaneously while maintaining a high level of accuracy

• Ability to work in stressful and difficult situations

• Self-motivated and directed individual with strong analytical skills and acute attention to detail

• Effective in analyzing a situation and determining a suitable solution

• Ability to learn Banner, TopNet and Infoview Reporting

• Excellent written and verbal communication skills and strong organizational skills

• Exemplary interpersonal/customer service skills, front-line conflict resolution skills, positive attitude and commitment to exceptional quality

• Positive work ethic and ability to adhere to standards of professional confidentiality

• Proficient in common computer applications including Word, Excel, Power Point. and Outlook

• Proficient in data entry, typing and calculator usage

  Job Requirements:

• Two years post-secondary education and two years of related experience OR a High School Diploma plus four years of significant and related experiences.

• Cash handling experience.

  Additional Information:

Hourly Range: $13.44 - $15.40

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website.

Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php

For information related to job postings, please email employment@wku.edu.