Ready to help us transform healthcare? Bring your true colors to blue.

What We Need

The Senior Digital Product Owner to focus on the most impactful outcomes, ensuring that our Digital Products meet the needs and create value for our customers and organization. Deliver Digital Products that consistently exceed customer expectations, improve the ease and convenience of personalized, self-service options, and continually drive towards desired outcomes. Prioritize our customer’s needs and align our Digital Product roadmap to deliver delightful experiences that solve their needs and challenges in the moments that matter.

Your Day to Day

• Collaborates with Product Management and Business Stakeholders to understand initiative and epic vision. Defines and manages program epics/features backlogs in support of initiative vision - decomposing epics into features and prioritizing them appropriately.

• Participates in appropriate ceremonies for ongoing decomposition & prioritization (e.g., Iteration Planning, Daily Scrum, Iteration Review, Iteration Retrospective)

• Drives story refinement sessions, communicates requirement to team, helps with design decisions and coordinates delivery of dependencies.

• Leads story grooming sessions that involves business stakeholders, CX, UX and Engineering teams.

• Think Minimum Viable Product, coupled with continuous improvement, Think Consumer and Digital First, focus on Insights and KPI’s driven approach – CSAT, NPS and other Customer Satisfaction Goals.

  *This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We're Looking For

An outcome-focused mindset, where we prioritize our customer’s needs and align our Digital Product roadmap to deliver delightful experiences that solve their needs and challenges in the moments that matter.

What You Bring

• BA/BS in computer science/technology or business, or equivalent work experience.

• 4-6 years of experience as a product owner.

• 2+ years of member/customer facing website and mobile app digital product management experience.

• 2+ years of customer experience grounding.

• Requires good understanding of Digital technologies and concepts, Mobile Web and Apps and upcoming market changes/trends like Cloud, Health Care Interoperability, Accessibility, Machine Learning, AI.

• Product Owner certification is a plus.

• Healthcare experience preferred.

What You'll Gain

Opportunity to be part of highly collaborative team that focuses on high priority, funded projects with visibility across the company.

It is our mission at Blue Cross Blue Shield of Massachusetts to foster a culture that enables associates to do their best work while living happy and healthy lives. That's why we offer you a variety of ways to support your best physical, emotional, financial, and social well-being. For more information on our benefit offerings, visit https://careers.bluecrossma.org/us/en/benefits

#LI-Hybrid

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationBostonTime TypeFull time

Salary Range: $117,000.00 - $143,000.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.