We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

Great opportunity for a CyberArk Engineer who can seamlessly combine technical know-how with a passion for protecting identity as the new perimeter in security. The ideal candidate would work with cutting-edge cloud technologies and thrive in a forward-thinking team environment. Join a collaborative team as we work together to solve challenges through automation, infrastructure design, application integrations, support, planning and everything in between!

Are you ready to take your career in Identity and Access Management to the next level? We are seeking for passionate individuals to join our team and revolutionize Privileged Access Management. As a key player in our dynamic team, you will have the opportunity to architect cutting-edge solutions, protect vital assets and lead the charge against cyber threats.

What sets our team apart is how we achieve our goals, work as a community, foster growth, success, and career development. We are a high-performance team motivated by our core values: Obsess about customers; Do the right thing ; Think big; Get it done together; Own it and share your humanity .... easier, better, faster.

Work location: Toronto-Canada or Waterloo-Canada or Boston-USA

Work Arrangement: Hybrid (3 days in office, 2 days from Home)

What You'll Do

As a Senior CyberArk Security Engineer, you will be the mastermind behind the fortress, designing and implementing robust privileged access management strategies to providing expert guidance and support. Your expertise, technical prowess and dedication will be vital in ensuring the resilience of our digital infrastructure.

What You Bring

Are you a Cybersecurity virtuoso with a passion for innovation? We are looking for seasoned professionals with a passion for safeguarding digital landscapes, armed with deep knowledge of CyberArk solutions and a relentless drive to stay ahead of the curve. Your ability to think out of the box, communicate effectively and fearless approach to challenges will make you an invaluable asset to our team.

Why Join Us

Joining our team means becoming part of a Global community dedicated to empowering people to live the best lives, gaining access to endless opportunities for growth and development, and a supportive, collaborative work environment where your ideas are valued and your potential is limitless.

Roles and responsibilities

• Oversee the Privileged Access Management development team and services including privileged IDs for employee and partner accounts acting as escalation point as required.

• Work with teams to integrate various application with CyberArk for password management via CCP, CP or REST/API.

• Will work closely with BU leads globally to deliver a seamless CyberArk solution. Such as Configuration of CyberArk’s EPV, CPM, and PVWA components following defined policies and standards.

• Work to troubleshoot endpoint issues (CyberArk connectivity, password rotation, vault management, patching and infrastructure support) and resolve or determine group needed to assist.

• Serves as the Subject Matter Expert within the CyberArk environment.

• Contribute to the overall strategic planning and direction of Privileged Access across the enterprise.

• Research PAM tool sets and products in the marketplace and determine suitability for Manulife’s environment.

• Oversee the governance structure of PAM program providing regular progress reports and updates to senior management.

• Promote Privileged Access control best practices across the organization through oversight of education and awareness programs.

• Coach, motivate, develop, and evaluate performance of direct reports and provide guidance and mentoring in the resolution of complex issues.

Experience and qualifications

• Requires a Bachelor Computer Science, Engineering, Information Systems or Information Security and 5 to 7 years of relevant experience. An equivalent combination of formal training, industry / technical certifications and work experience along with a degree in a related field of study is acceptable.

• 5+ years of experience in the areas of Privileged Access Management (PAM) and cybersecurity risk management.

• Strong background in CyberArk administration, including Endpoint Privilege Manager (EPM), EPV, PSM, PVWA, CPM.

• Highly detail-oriented individual with exceptional organization skills, including ability to work independently or as part of multiple teams.

• Ability to document processes and workflows.

• Ability to coach and transfer knowledge to key stakeholders required.

• A minimum of 1 information security certification is an asset e.g., CyberArk Defender, CyberArk Sentry, CISSP, CIAM, CISM, SANS.

• Advanced knowledge of security systems, access controls, network security, security platform administration, security incident response, security architecture, risk management and security governance framework.

• Advanced soft skills – communication (oral and written), influence, negotiation, conflict resolution, relationship management.

• Advanced level of critical thinking, sound judgement and solving skills.

• Strong strategic enterprise-wide vision and planning skills.

• Ability to effectively lead change management initiatives.

• Strong conceptual skills: ability to deal with ambiguity; creativity; lateral thinker.

• Strong service management and service delivery orientation.

• Ability to present complex information in a manner suitable for technical and non-technical audiences.

• Highly self-motivated, self-directed, and attentive to detail.

• Ability to prioritize and execute tasks in a high-pressure environment.

• Strong team orientation and building skills, and ability to foster a collaborative environment.

​Must have

• Hands-on developer skills (Scripting, REST/API and PowerShell).

• Hands-on experience CyberArk application integration CCP, CP and REST/API.

• Hands-on experience in building customized connectors (CPM, PVWA, PSM).

• Hands-on experience implementing CyberArk, upgrades, and migration.

• Experience working with different platforms such as Wintel, Unix/Linux, Databases.

• Experience working in Cloud environments.

Nice to have

• Experience in systems like SAML, LDAP, Active Directory, SailPoint.

• Experience in the use of CyberArk PACLI to automate tasks related to user and safe management.

• Experience in workflow automation.

• Project management experience.

• Experience working in Cloud environments.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture.We lead with our Values every day and bring them to life together.

• Boundless opportunity.We create opportunities to learn and grow at every stage of your career.

• Continuous innovation.We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion.We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship.We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Salary range is expected to be between

$92,190.00 CAD - $171,210.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.