Job Information
Children's Hospital Boston IT Epic Training Manager in Boston, Massachusetts
75921BRJob Posting Title:IT Epic Training ManagerDepartment:IT MOSAIC ProjectAutoReqId:75921BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Information TechnologyJob Posting Description:The IT Epic Manager will be responsible for:
Business Solutions
Engages with internal clients and stakeholders to understand their current and future operational needs
Applies deep domain knowledge, a consultative approach with internal clients, and experience with EHRs
Identifies implications, brainstorms solutions with the team and assesses the best option among many
Planning
Manages & prioritizes the daily workload and assignments of team members to meet business needs
Provides input into department goals. Ensures team has appropriate resources & highlights areas of need to manager for resolution
Regularly reports on the productivity, progress, & effectiveness of the team in comparison to established performance metrics
Participates in implementing changes to team's processes, procedures, etc. to enhance the team's effectiveness
Upgrades
Manages the team's efforts in support of upgrades. Coordinates with Project Management to establish team’s deliverables for upgrade tasks & assigned release notes
Communicates major milestones to the team and customers & manages the team’s resource allocations
Communications
Establishes and maintains an open communication channel with staff
Facilitates team meetings to discuss the status of deliverables, shared issues, end-users’ concerns and upcoming milestones
Serves in a lead role in presentations to senior leadership on key project updates, broad reaching Epic optimizations and issues, industry trends, etc
Serves as a liaison to internal Hospital, associated practice groups, etc. when needed
Team leadership
Defines and communicates goals and expectations for staff, working with senior manager or director to support the broader process/operation
Provide technical guidance & work direction to staff. Interviews, selects, disciplines or recommends for discharge employees in accordance with Hospital HR policy & practices
Evaluates staff on achievement of goals & deliverables and assessment of competencies
Trains staff on the application of policy & procedures
Develops standards, on call schedules, vacation schedules, training plans & other related administrative duties to ensure a stable work environment
May assist in developing the department’s budget
Professional Development
May attend and present at national forums (i.e., Epic XGM - Expert Group Meeting, Epic UGM Support - User Group Meeting)
Attends relevant conferences, trainings at Epic for additional certifications, or internal BCH offerings.
To qualify you must have:
Bachelors’ Degree is required
5 years of experience in EHR application implementation and/or support, including responsibility for complex builds and integrations.
Previous experience as a Training Manager of a large EHR implementation
BCH offers competitive compensation & unmatched benefits : flexible schedules, affordable health, vision & dental insurance, child care & student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition & certain License & Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.
#LI-Hybrid Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid