As a Community Coordination handles direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD as an Information & Referral Specialist. Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston. Key Responsibilities Serve as the first point of contact for customers calling in or visitors arriving at the ABCD Central Office. Facilitate connecting these callers/visitors to onsite staff, and is responsible for ensuring that all callers and visitors receive accurate and timely information while maintaining safety standards. Provide warm and welcoming reception for all callers and visitors to the Central Office. Inform visitors of safety measures and provide protective equipment, as needed. Provide visitors with appropriate referrals to all ABCD programs and services and information on required program protocols. Develop and maintain working knowledge of all ABCD programs and services. Work with departments to maintain up to date information on services to be provided to visitors. Direct visitor traffic to the appropriate waiting room and inform receiving staff of their arrival. Maintain a detailed log of all visitors entering the building and the departments to which they were referred. Maintain and provide up to date information on how clients can access program information and services. Identify needs and make recommendations on how to improve processes and/or information sharing to improve customer interaction. Assist with miscellaneous administrative tasks. Perform other related duties as assigned from time to time. Skills, Knowledge and Expertise A minimum of a high school diploma and at least one to three years of relevant experience working in administrative or customer service environment required. Demonstrated proficiency in Microsoft Word and Excel required. Excellent oral and written communication skills. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds. Bilingual skill in Spanish is preferred. Why Work Here Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change. Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration. Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies. Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans. A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community\'s most vulnerable. Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.