MAC seeks a committed, mission driven, and detail-oriented individual to work with our Helpline Team as Helpline Advocate. MAC?s multilingual Helpline is the entry point to MAC for families and caregivers who are looking for resources, information, and referrals to better advocate for their children. The Helpline Advocate will be joining a team of exceptional public interest attorneys and advocates working to directly impact the lives of families seeking equal educational opportunities for their children. The Helpline Advocate will respond to calls to MAC?s Helpline and provide the callers with guidance and information on topics including special education, school discipline, and language access. While most of the work will be responding calls, the Helpline Advocate will also provide direct assistance to families reviewing documents and helping families further their advocacy efforts. The Helpline Advocate will be an active participant in developing and following up with initiatives to improve Helpline efficiency, client support and engagement of a culturally and racially diverse community. We envisioned this as an area of growth for the advocate, with the opportunity to lead such initiatives in the future. Training and mentorship will be provided on an ongoing basis to develop necessary skills and knowledge of education law for the position. MAC has an impassioned, committed staff with a flexible family-friendly culture that values and promotes creativity. The position offers flexibility to work hybrid with the days in person, and the days remote agreed to with the supervisor.