Phillips 66 & YOU - Together we can fuel the future

Love working in an ever-changing IT environment where no two days are ever the same? Do you want to be part of a great team and love troubleshooting and assisting people with their IT issues? Are you highly detail oriented, adaptable and self-motivated? If you answered yes to all of these questions, this is the job for you!

Reporting to the Borger IT Area Lead, the IT Support Analyst will provide technical support to business users at the Phillips 66 Borger Refinery and to Midstream and other businesses in the Borger support area. This role will provide troubleshooting, management, monitoring, and hands on support for internal telecommunications systems in the site’s geographical support area (examples may include desktops, switches, fiber, wired and wireless Ethernet, phone and Active Directory). The role will participate in corporate technical knowledge sharing/best practice network teams.

Responsibilities May Include:

• Provide reliable and efficient end user support for personal computing environments and critical business applications

• Troubleshoot and mitigate build, application, and system performance issues

• Build and maintain relationships with technical partners in the business

• Coordinate resources and suppliers to complete projects and work requests

• Collaborate with central infrastructure and Regional Infrastructure Analyst to assist with hardware refresh activities

• Identify process improvements and propagate best practices

• Optimize IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices

• Track and maintain IT hardware

• Maintain service delivery while following safety practices

• Maintain documentation of supported systems

• Actively participate in an after-hours (call-out) schedule in support of critical systems and infrastructure

Required Qualifications:

• Legally authorized to work in the job posting country

• High school diploma or GED equivalent

• 3 or more years of experience in an applicable Information Technology discipline

• 2 or more years of direct experience troubleshooting Microsoft Windows Operating Systems

• Hold a valid driver's license

• Willing and able to provide day-to-day and after-hours support (24x7) as appropriate

• Demonstrated strong analytical and problem-solving skills

• Verbal and written communication skills for direct customer interaction

• Ability to master and apply advanced and specialized technical training

• Ability to work well with business, local, and remote IT resources

• Ability to deliver on commitments

• Ability to safely operate a motor vehicle in the refinery around process equipment

• Willing and able to comply with the following physical requirements:

• Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs

• Able to bend, stoop, or crawl under furniture to connect wiring

• Able to bend to pick up equipment and load pull cart

• Able to lift an individual item weighing up to 30 lbs

• Able to push/pull equipment on a cart of up to 100 lbs

• Able to climb 4 or more flights of stairs to access field hardware

• Must be clean shaven to comply with the refinery safety facial hair policy

• Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary

Preferred Qualifications:

• Bachelor's degree in MIS, Computer Science or equivalent field

• 2 or more years of experience supporting Refining or Midstream IT assets

• CompTIA A+ certification (highly desired); CompTIA Security certification

• Strong leadership skills

• Ability to influence individuals and groups

• Ability to create an environment of inclusiveness and foster communication

• Ability to engender trust and confidence

• Active learner with good business knowledge

• Ability to demonstrate a high level of initiative and results driven effort

• Ability to manage and perform multiple tasks concurrently

• Proven discipline in following operational standards and processes

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus

• 8% 401k company match

• Cash Balance Account pension

• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP

• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards (http://hr.phillips66.com) .

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 9/19/2024 .

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities