Essential Duties and Responsibilities:

• Act as a subject matter expert (SME) on the ServiceNow Platform

• Collaborates with the team on Sprint planning, refinement and executions.

• Leads platform implementation projects, providing updates on project progress, and proactively communicating issues that may impact project success.

• Responsible for the stability, availability, and security of platform components and related applications

• Uses platform functionality to develop enhancements, workflows, reports, and dashboards

• Responsible for the full lifecycle, planning, and administration of components of an application platform, related integrations, and applications running on the platform

• Experience in designing new servicenow applications, integrations using various methods and data feeds

• Collaborates with internal and external partners to ensure solutions provide the best user experience

• Works with partners to design and implement integration/data feeds/interfaces with other systems, such as APIs and Authentication

• Participates in platform communities and stay up to date on new software technologies and best practices

• Executes software installations, creation, configuration, and loads

• Promote ServiceNow and CMDB best practices and recommend out of the box solutions where appropriate.

• Act as a mentor to less experienced colleagues

Experience

• Bachelor’s degree in related field or equivalent work experience

• 10+ years of hands-on experience in developing enterprise software and solutions

• Minimum of 5-year experience with ServiceNow Platform Administration

• Minimum of 5+ years working on a team as part of a large IT organization

• Minimum of 2 years' experience with Configuration Management, ITIL v3 certification a plus

• Experience with ServiceNow instance upgrades and patches along with strategy and execution.

• Experience with developing flows, migrating workflows to flow, scoped applications and managing cross scope access

• Experience Developing ServiceNow applications using AES and GitHub

• Experience with leading citizen developers and developing agent workspace.

• Experience with GCP or AWS Cloud Infrastructure

• Experience with integration components such as SSO, LDAP

• Experience with web technologies such as AJAX, XML, CSS, HTML, JavaScript, Web Services (SOAP, REST)

• Experience with databases and data-driven web applications

• Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design, and/or software engineering principles

• Understanding of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITIL

• Experience with Run book automation and data integration

• Experience with a scripting language, such as PowerShell, Perl or Python

Desired Skills

• ITIL v3 Foundation certification

• Experience implementing systems using Agile methodology

• ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist is a plus

• Excellent oral and written communication skills

• Excellent organizational skills

• Cloud GCP certification preferred.

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

• May contribute to the development of policies and procedures

• Works on complex projects of large scope

• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives

• Completes work independently receives general guidance on new projects

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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