TECH RECORDS SPEC 2

Posting Begin Date: 2024/07/02

Posting End Date: 2024/07/16

Category: Clerical Data Entry

Work Type: Full Time

Location: Boise, ID, United States

Minimum Salary: 19.21

Maximum Salary: 0.00

Pay Rate Type: Hourly

Description

State of Idaho Opportunity

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho Department of Labor connects job seekers with employment opportunities, supports workers through career and life transitions and administers state labor laws.

The Idaho Department of Labor currently has a full-time opening for a for Technical Records Specialist II position in the Collection Enforcement Unit. This position will be involved with making outgoing calls as well as answering incoming calls, taking payments both in person or by mail, setting up payment agreements and locating responsible parties through various online sources. This position will use Word and Excel and manage a substantial workload.

For questions regarding this position, please contact Carrie Hale ([email protected]) or Michelle Getz ([email protected]).

Successful completion of a background check is required as a condition of employment.

To learn more about the Idaho Department of Labor, please visit our website at: www.labor.idaho.gov

Example of Duties:

• Advise debtors of payment options, legal obligation to pay, and execute payment agreements.

• Contact internal and external customers using good public relations skills.

• Locate responsible parties using skip-tracing methods through various online sources.

• Maintain collection caseload to ensure compliance with payment agreement.

• Utilize considerable independence and exercise discretion in applying tax and benefit collection laws, regulation, policies and procedures.

• Use problem solving and negotiation skills with authority to act on decisions made.

• Analyze delinquent account records to determine appropriate and cost-effective collection program.

• Provide guidance and assistance regarding complex program rules and regulations to office staff and external customers.

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS: You must possess all the minimum qualifications below to pass the exam for this position. You must attach a resume, work history and references to your application. Your resume and work history must clearly reflect how you meet the minimum qualifications. Failure to provide this information may disqualify you from being considered for this position.

Experience:

• Monitoring record systems to identify and correct errors. Typically gained by at least one year of related experience.

• Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs. Typically gained by at least one year of experience which frequently required interpreting and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility and explaining decisions to others. Decisions are complex and can affect the social or economic well-being of others or will result in a service or action being denied.

• Analyzing information and researching a variety of sources to identify and resolve problems or issues. Typically gained by at least one year of extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research must have included contacting a variety of sources both inside and outside the organization to collect, obtain, and verify information and determine the appropriate course of action.

• Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations. Typically gained by at least one year experience dealing with individuals from varying cultural and socioeconomic backgrounds in stressful situations which dealt with personal, sensitive, or confidential information such as eligibility requirements, health issues, or financial matters.

• Entering and retrieving data using a computerized record system. Typically gained by at least six months of experience in a work setting where it was required to enter and retrieve data in a database records system or other computer records system.

• Composing and proofreading business correspondence. Typically gained by at least one year of office experience which required composing and proofreading a variety of business documents on a regular basis OR successful completion of at least one college-level English composition or business English class AND six months of experience composing business documents.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.