This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2259518

How Will You Contribute to the Company?\ Ericsson Enterprise Wireless Solutions Support Network Engineers will troubleshoot, escalate, and resolve customer issues regarding company products and/or services and educate customers on best practices when utilizing our products. They typically work full time,insomecases,may berequired toworkan On-Call schedule, which mayincludelate nights and/or weekends depending on company needs.\ \ What Will You Do?

• Post-Sales Support for Customersvia phone, chat, email
• Pre-Sales Support engagement with Sales Engineering
• Maintain detailed case management records using CRM
• Scheduled On-Call rotation
• Focus on educating customers in company Best-Practices
• Help facilitate training with internal resources and customers
• Engagement with multiple internal departments (i.e., R&D, Sales, Sales Engineering, and others.)
• Technical writing (i.e., documenting solutions, writing technical articles, developing training materials, etc.)
• Continue Professional development by staying current onthe latestinnovations and trends in all areas ofinformation technology (IT)(i.e., Wireless, Security, etc.)
• Recommend enhancements to Products and Services

\ Qualifications\ Minimum Qualifications

• Two (2) years\' experience, or Associate\'s degree in a relevant field (Network Administration, Network Engineering, I.T. Management, and Systems Administration)
• Understanding of the following Networking Concepts:\
  • Basic/intermediate Layer 2 concepts:
  • Purpose and example use cases for VLANs
  • Understanding of VLAN tagging (Access vs. Trunk)
  • Wi-Fi
• Basic/intermediate Layer 3 concepts:\
  • NAT/PAT
  • LAN
  • WAN
  • DHCP
  • DNS resolution
  • Private IP networks (RFC 1918)
  • IP subnetting
• Basic/intermediate Layer 4 concepts:\
  • TCP/UDP ports
  • Purpose of routed IP protocols (TCP/UDP/ICMP)
  • Port forwarding
• Basic/intermediate network security:\
  • Firewalls/ACL
  • IPS/IDS
  • Web Filtering
• Familiarity with basic VPN concepts such as client/server vs. site-to-site topologies
• Familiarity with basic routing concepts such as static routing and the purpose of dynamic routing protocols
• Common network services:\
  • NTP
  • SSH/Telnet
  • DNS
• Troubleshooting skills:\
  • Common command-line troubleshooting tools (i.e. ping, ipconfig/ifconfig, traceroute/tracert)
  • SSH/Telnet
  • Understanding of troubleshooting flow best practices

\ Preferred Qualifications:

• Advanced Layer 2 concepts:\
  • Spanning-Tree Protocol
  • \'Router on a stick\' topology
  • IP Multicast
  • Wireless Access Points & wireless controllers
  • PoE
• Advanced Layer 3 concepts:\
  • NAT/PAT packet flows/ephemeral ports
  • IP packet header information
  • DHCP client/server packet flows
  • DNS records and DNS packet flows
  • Stateful Firewall packet flows
• Advanced firewall concepts:\
  • Cloud-based packet inspection
• Intermediate/advanced network services:\
  • SNMP agent functionality
  • SIP
  • PKI
  • NMEA GPS sentences
  • AVL
• Advanced VPN concepts:\
  • IPsec
  • GRE
  • GRE over IPsec
  • SSL/TLS VPNs
  • Software-defined overlay
• Advanced routing concepts:\
  • OSPF
  • BGP
  • NHRP
  • DMVPN
  • NEMO
• Other relevant skills:\
  • Advanced knowledge of other vendors\' networking solutions
  • Knowledge of common software services (AD, RADIUS/TACACS+, SNMP
  • managers)
  • Python
  • REST API
  • SDK
  • JSON data structures
  • Cloud device management
  • Familiarity with cellular networking
  • Understanding of basicelectricalconcepts (Watts/Volts/Amps/Solar)

Ericsson Enterprise Wireless Solutions\' Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees\' differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We\'re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employmen