This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2216770

How Will You Contribute to the Company?\ \ Ericsson Enterprise Wireless Solutions Enterprise Support Engineers troubleshoot, escalate, and resolve customer issues regarding Company products and/or services and educate customers on best practices when utilizing our products and services. This position will support our APAC Region, working from 4 pm - 12 am (Mountain). The individual will typically work full-time, andinsomecases,may berequired toworkan on-call schedule, which mayincludelate nights and/or weekends depending on company needs.Products and Services include but are not limited to: Routers, APs, cellular connectivity, networking, and software services.\ \ What Will You Do?

• Post-Sales Support for Customersvia phone, chat, email
• Pre-Sales Support engagement with Sales Engineering
• Maintain detailed case management records using CRM
• Scheduled on-call rotation
• Focus on educating customers in Company Best-Practices
• Help facilitate training with internal resources and customers
• Engagement with multiple internal departments (i.e., R&D, Sales, Sales Engineering, and others)
• Technical writing (i.e., documenting solutions, writing technical articles, developing training materials, etc.)
• Continue Professional development by staying current onthe latestinnovations and trends in all areas ofinformation technology (IT)(i.e., Wireless, Security, etc.)
• Recommend enhancements to Company Products and Services

Qualifications\ Minimum Qualifications:

• Minimum of two (2) years of experience, or an Associate\'s degree in a relevant field (Network Administration, Network Engineering, I.T. Management, and Systems Administration) or equivalent combination of experience, education, and relevant industry certifications
• Understanding of the following Networking Concepts:\
  • Basic/intermediate Layer 2 concepts:\
    • Purpose and example use cases for VLANs
    • Understanding of VLAN tagging (Access vs. Trunk)
    • Wi-Fi
  • Basic/intermediate Layer 3 concepts:\
    • NAT/PAT
    • LAN
    • WAN
    • DHCP
    • DNS resolution
    • Private IP networks (RFC 1918)
    • IP subnetting
  • Basic/intermediate Layer 4 concepts:\
    • TCP/UDP ports
    • Purpose of routed IP protocols (TCP/UDP/ICMP)
    • Port forwarding
    • Basic/intermediate network security:
    • Firewalls/ACL
    • IPS/IDS
    • Web Filtering
  • Familiarity with basic VPN concepts such as client/server vs. site-to-site topologies
  • Familiarity with basic routing concepts such as static routing and the purpose of dynamic routing protocols
  • Common network services:\
    • NTP
    • SSH/Telnet
    • DNS
  • Troubleshooting skills:\
    • Common command-line troubleshooting tools (i.e. ping, ipconfig/ifconfig, traceroute/tracert)
    • SSH/Telnet
    • Understanding of troubleshooting flow best practices

\ Bonus Points:

• Advanced Layer 2 concepts:\
  • Spanning-Tree Protocol
  • \'Router on a stick\' topology
  • IP Multicast
  • Wireless Access Points & wireless controllers
  • PoE
• Advanced Layer 3 concepts:\
  • NAT/PAT packet flows/ephemeral ports
  • IP packet header information
  • DHCP client/server packet flows
  • DNS records and DNS packet flows
  • Stateful Firewall packet flows
• Advanced firewall concepts:\
  • Cloud-based packet inspection
• Intermediate/advanced network services:\
  • SNMP agent functionality
  • SIP
  • PKI
  • NMEA GPS sentences
  • AVL
• Advanced VPN concepts:\
  • IPsec
  • GRE
  • GRE over IPsec
  • SSL/TLS VPNs
  • Software-defined overlay
• Advanced routing concepts:\
  • OSPF
  • BGP
  • NHRP
  • DMVPN
  • NEMO
• Other relevant skills:\
  • Advanced knowledge of other vendors\' networking solutions
  • Knowledge of common software services (AD, RADIUS/TACACS+, SNMP managers)
  • Python
  • REST API
  • SDK
  • JSON data structures
  • Cloud device management
  • Familiarity with cellular networking
  • Understanding of basic electrical concepts (Watts/Volts/Amps/Solar)

Ericsson Enterprise Wireless Solutions\' Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees\' differences are celebrated, their thoughts matter, and everyone