Customer Service Representative 2

Posting Begin Date: 2024/10/17

Posting End Date: 2024/10/27

Category: Customer Service

Sub Category: Clerical & Data Entry

Work Type: Full Time

Location: Boise, ID, United States

Minimum Salary: 15.96

Maximum Salary: 15.96

Pay Rate Type: Hourly

Description

Vision: Healthy People in Healthy Communities

Mission: Partnering to promote and protect health in our communities

Values: Excellence / Positive Impact / Partnership / Innovation / Credibility / Humanity

Are you looking for an opportunity to serve the communities of Ada, Elmore, Valley and Boise counties? Do you crave a job where you can make a difference and serve the public? Central District Health (CDH) (https://cdh.idaho.gov/) is currently recruiting for a motivated individual to join our dedicated group of public health professionals as a Customer Service Representative 2 in our Boise office.

The successful candidate will embrace our agency values, have excellent interpersonal and teamwork skills, a positive attitude, and will be organized and driven to provide exceptional customer service. If you have a passion for helping others and making a positive impact in your community, perhaps it’s time you considered a rewarding career with CDH.

CDH is dedicated to living our values, is focused on a healthy work/life balance, has a culture that is centered on teamwork and empowerment, and provides an amazing benefit package including: PERSI Retirement Benefits (https://www.persi.idaho.gov/) (consistently ranked as one of the nation's best lifetime defined benefit retirement plans), Medical/Dental Benefits (https://ogi.idaho.gov/benefits-plans/) (employee plans are available at no cost) and Life Insurance (https://ogi.idaho.gov/life-disability/) for both the employee and eligible dependents. Paid time-off includes vacation and sick leave that begin accruing immediately upon hire, 11 paid holidays per year, and paid parental leave. Educational benefits include up to $2500 per year tuition reimbursement and student loan forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) .

Typical Duties:

• Provides front-line customer service and specialized information regarding program rules, policies and procedures;

• Answers phones, screens and routes calls, takes messages using a multiline phone system, and/or documents calls in electronic medical record;

• Interviews clients to elicit and record sensitive information relating to services provided;

• Assists individuals in securing services and scheduling appointments using an electronic health record system;

• Performs a variety of office support functions such as producing labels, forms; verifying completeness of applications and forms; maintaining record systems and data entry;

• Explains eligibility or compliance requirements for all CDH services provided;

• Assesses income during intake process to determine program(s) eligibility;

• Makes changes to services provided based on client needs;

• Verifies insurance as applicable;

• Attends offsite clinic events such as vaccination clinics which may require occasional evening or weekend work;

• Other duties as assigned.

Minimum Qualifications:

Some knowledge of:

• Interviewing methods.

Experience:

• Interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments;

• Accessing data using a computerized system;

• Independently handling complaints and upset individuals in a business setting;

• Conducting sensitive fact-finding interviews.

Desirable qualification (not required, however having these qualifications may increase your overall ranking):

• Experience working in a healthcare setting;

• The ability to speak, write and read both English and Spanish.

Supplemental Information:

Please note: The successful candidate will be required to pass a fingerprint-based background check.

Thank you for your interest in employment with Central District Health!

If you have questions about this position please contact us at:

Email: [email protected]

Phone: 208.327.8503

CDH is a Tobacco-Free Workplace. Employees of CDH are required to refrain from the use of any nicotine products. CDH will not hire tobacco or nicotine users.

CDH is committed to providing equal employment opportunities to all qualified individuals. CDH prohibits discrimination against any individual based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, disabilities, veterans’ status or any other status protected under applicable federal, state, or local laws.

CDH is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact 208.327.8503, or email [email protected] .

Preference may be given to veterans who qualify under state and federal laws and regulations.

Notice: Idaho’s Public Health Districts are agencies that are authorized by the State of Idaho as independent bodies. District employees are not State of Idaho employees, rather District employees who receive benefits through the Office of Group Insurance.