Business Systems Supervisor

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Business Systems Supervisor

Salary

$68,203.00 - $80,996.00 Annually

Location

Boise City Hall, ID

Job Type

Full Time Regular

Job Number

23 -06831

Department

Public Works

Division

Accting/Budgeting/Procurement

Opening Date

10/02/2024

Closing Date

10/9/2024 12:00 PM Mountain

• Description

• Benefits

• Questions

Summary Statement

The City of Boise’s Public Works Department oversees clean water, climate action, geothermal, recycling & compost and more for our city. In order to carry out this important work, we need to ensure that our business needs are being met within the technological realm. Our team is innovative, collaborative, and enthusiastic about navigating the city’s needs and preparing for future business and technology changes. We are hiring a Business Systems Supervisor.

• Provides oversight and leadership to the business systems and knowledge management areas for the Public Works Department.

• This position supervises the systems and process teams to improve systems capabilities, promote continuous process improvement, manage projects, and manage the Public Works knowledge base.

• This position works under limited supervision.

  City employees enjoy a top-notch zero-premium healthcare option for you and your family. Plus, a retirement plan that provides a lifetime annuity, investment matching, a cash-incentive wellness program, public employee student loan forgiveness, paid parental leave, and more. Imagine that.

Essential Functions

Leads implementation, configuration and support efforts of various department business systems. Works collaboratively with systems analysts and other departments to resolve technical issues and perform system enhancements, upgrades, user testing, training, and adoption of new features.

Leads the development and maintenance of standard operating procedures, knowledge-based content, self-service tools, and content management websites.

Analyzes current business policies, processes, procedures, and workflow design as they relate to business systems and makes recommendations for improvement.

Develops business requirements for any software interfaces, configuration needs, or related integration needs.

Performs full range of duties (with appropriate managerial review), including hiring, evaluating, promoting, and assigning duties; correcting inappropriate actions or behavior through communication and coaching, initiating discipline or termination as needed; and overseeing employees or a group. Performs the tasks of subordinate employees, as needed.

Requirements

Required Knowledge, Experience, And Training

• Bachelor’s degree in business administration/management, computer science, or a related field and

• 3 years of progressively responsible experience in process improvement, knowledge management, business analysis, project management, supervising staff, or

• equivalent combination of education and/or experience.

Knowledge of:

• process mapping methodologies and technologies;

• supervising business system configuration decisions and testing of existing systems;

• Visio, Nintex Process Mapping or other process mapping software;

• business analysis principles;

• research and report writing;

• project management methodologies;

• general office practices and procedures; and

• computer usage including related software.

Ability to:

• plan, coordinate, and develop workflow processes;

• supervise a diverse team and resolve personnel issues;

• resolve challenges and respond to unforeseen issues;

• communicate effectively in the English language at a level necessary for efficient job performance; and

• perform all essential functions as assigned by an authorized employee, supervisor and/or manage with or without reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

5 years of documenting and analyzing business systems & processes.

3 years of experience process mapping business processes.

Experience with SharePoint Design and Administration.

Licensing And Other Requirements

Valid state-issued driver's license.

Special Requirements

Applicants must be able to pass:

City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Driving Record Check

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds and rarely lifting/carrying up to 10 pounds. Also, the employee is rarely pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision and distance vision. Employees will sit, reach and grasp. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

• ZERO premium medical coverage option for you and your family

• Low-cost dental and vision options.

• Post-employment health savings account.

Retirement and Investment Plans:

• PERSI retirement benefits

• 401(k) or 457b pre-tax investment options with employer match.

• 457b Roth after-tax investment options with no match

WellBeing Program:

• Up to $500 cash per year for participants.

• Alternative transportation incentives.

Paid Leave – City employees receive generous paid leave:

• 10 hours of vacation per month, and this increases the longer you stay with the City

• 12 paid holidays every year

• 8 hours of sick leave per month

• 10 weeks Parental Leave

Life & Long Term Disability:

• Basic Life insurance at no cost to you

• Long Term Disability insurance at no cost to you

Other optional benefits:

• Pre-tax Flexible Spending Accounts

• Supplemental Life Insurance

• Supplemental Disability Insurance

• Tuition reimbursement

• Free local bus pass

• Corporate discount programs

• AFLAC

• Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.

Please visit our website for further details mybenefits.cityofboise.org