Job Description :

The person in this role will be dedicated to customer service and documenting processes, resolving queries with a high degree of quality and accuracy.

They receive and process different process documentation (including document generation) and enquiries using the technology and documentation provided (ARIS tool). The KMCoE modeler will have specialist knowledge on ARIS and SOP tools. This team will provide a streamlined, consistent and highly effective variety of services for its customers (employee, areas, business units).

Particular focus on:

• Documenting and expanding knowledge transfer and retention

• Proactive and brilliant customer service

• Finding solutions and embedding hard-working results to drive continuous improvement

• Share ideas and solutions with senior collaborators allowing them to build their knowledge and reputation.

• building positive relationships within the markets globally and all collaborators will build diversity and further stretch in the role.

Top Accountabilities

• Delivers service to agreed performance levels and beyond. SLA targets relate to process Documentation Accuracy and Customer Satisfaction.

• Manages activities relating to Documenting process, SOP, and process discovery.

• Supervise the completion of project related to SOP and process documentation.

• Manage all queries with collaborators related to process flows via e-mail and phone.

• Manage requests related to updates, changes, creation on process ARIS flows

• Liaise with other business areas to complete processes, engage the teams to increase the usage of ARIS and support them in case of any transition

The Responsibilities is not limited to above and will involve any changes in future processes / scope of this role to ensure that the services are delivered with all the changes in knowledge Management CoE

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.

Worker Type :

Regular

Primary Location:

Bogota - EOB

Additional Locations :

Job Posting Start Date :

2024-06-11

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

DRINKiQ

What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)