Business Product Owner-Workplace Service - 2407020969W

Description

Business Product Owner – Workplace Service

This position reports into Senior Product Owner and is based at Parañaque, Philippines.

As a team member, work in close partnership with business stakeholders to ensure solutions delivered by the IT development teams solve the business and/or market needs being requested.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

What You Will Do

Key Responsibilities:

• Perform discovery of business needs, document functional requirements

• Act as a trusted, strategic advisor to Process Owners and Service Delivery Leads to demonstrate a keen understanding of their business needs and how the product can address them

• Own the vision for the product area and constantly maintain and iterate the product roadmap, ensuring visibility, alignment and buy-in from stakeholders

• Oversee the entry of business needs into the Demand Management Intake platform

• Create and manage user stories for ServiceNow platform, focusing on Workplace Service Delivery and Visitor Management, which includes but is not limited to:

• User story grooming with functionally specific project teams

• Update user stories until they are in Definition of Ready (DoR)

• Define user acceptance criteria in review with functional project teams

• JIRA Project Backlog Administration

• Provide consultation on requirements to Service and Process Owners

• Oversee the prioritization of requests in the backlog; coordinating with BA’s, Development teams and the department head

• Review and approve documentation of work product, user stories, backlog prioritization

• Communication to all project stakeholders with updates & status of pending & in-progress requests

• Assist the Test Lead in the development of a test plan and confirming resource requirements

• Create and track appropriate metrics to meeting SLAs

• Recommend improvements in ways-of-working to ensure quality of output, customer satisfaction, user adoption and enable agility to respond to changing business needs

• Maintain business continuity plan (BCP) and hypercare strategy

• Partner with Provider Services Management facilities supplier to ensure end-to-end, integrated manage workplace solutions

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Qualifications

What We Are Looking For

Qualifications:

• A minimum of a Bachelor’s Degree is required; advanced degree or IT major preferred

• A minimum of 5 years of relevant business experience is required

• Experience with ServiceNow is required, appropriate Systems Certifications preferred

• Experience with defining the functional needs for system integrations is required

• Experience with ServiceNow Workplace Service Delivery and/or equivalent platforms or modules strongly preferred

• Experience working in a Global Services environment strongly preferred

• Knowledge of Genesys and/or telephony is preferred

• Experience in SDLC and Agile development process required

• Understanding of the Scrum process is required

• Experience in JIRA required

• Familiarity with Data Privacy and Cyber considerations a plus

• Strong business systems analysis and reporting skills are preferred

• Superior communication and collaborative skills required

• Superior Account and Stakeholder Management skills are required

What’s In It For You

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!

• Learning & Development Opportunities

• Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Primary Location Asia Pacific-Philippines-National Capital-Paranaque

Other Locations Latin America-Colombia-Distrito Capital de Bogotá-Bogotá, Europe/Middle East/Africa-Czechia-Prague-Prague

Job Function Finance

Req ID: 2407020969W