Description

We are seeking a knowledgeable Windows 11 Technician to support our organization’s transition from Windows 10 to Windows 11. The ideal candidate will have hands-on experience with system upgrades, troubleshooting, and end-user support during migration processes. You will play a vital role in ensuring a smooth, efficient, and secure transition to Windows 11, minimizing downtime and maximizing productivity.

Key Responsibilities:

• System Migration & Upgrade:

• Plan and execute the migration of systems from Windows 10 to Windows 11, ensuring data integrity and minimal disruption to users.

• Troubleshoot and resolve issues related to compatibility, drivers, and applications during and after the upgrade process.

• End-User Support & Training:

• Provide technical support and guidance to end users throughout the upgrade process, including resolving post-migration issues.

• Educate end users on Windows 11 features, changes, and best practices to ensure a seamless transition.

• Configuration & Optimization:

• Configure and optimize Windows 11 settings based on organizational policies, including security, performance, and user preferences.

• Implement updates, patches, and necessary adjustments to maintain system stability and security.

• Documentation & Reporting:

• Document upgrade processes, troubleshooting steps, and best practices to streamline future transitions and support.

• Provide regular status reports on upgrade progress, issues encountered, and resolutions achieved.

• Collaboration & Compliance:

• Work closely with IT and security teams to ensure all Windows 11 systems meet company security and compliance standards.

• Collaborate with cross-functional teams to address application compatibility issues and ensure all software functions as expected post-upgrade.

  Requirements

Education: Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent experience.

Experience: 2+ years of experience in IT support or system administration, with direct experience upgrading from Windows 10 to Windows 11.

Technical Skills:

• Strong knowledge of Windows 10 and Windows 11 operating systems, including upgrade processes and troubleshooting.

• Familiarity with device drivers, software compatibility, and system imaging tools.

• Proficiency in using IT support tools and ticketing systems for tracking, reporting, and documentation.

• Experience with Active Directory, Group Policy, and other Windows administrative tools.

Skills & Abilities:

• Strong troubleshooting and analytical skills

• Excellent communication skills, with an ability to explain technical issues to non-technical users

• Detail-oriented with a commitment to accuracy and thoroughness

• Ability to work independently and as part of a team

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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