service dispatch representative.

• boca raton , florida

• posted october 3, 2024

job details

summary

• $20 - $23 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4620938

job details

We are seeking a highly organized and detail-oriented Service Dispatch Representative to join our dynamic team. The successful candidate will be responsible for efficiently coordinating and dispatching service technicians, ensuring timely responses to customer requests, and maintaining accurate records of all service activities. If you have excellent communication skills, thrive in a fast-paced environment, and enjoy problem-solving, we want to hear from you!

Qualifications:

• High school diploma or equivalent (Associate degree preferred).

• Proven experience in service dispatch, customer service, or a related field.

• Organizational skills and ability to multitask in a fast-paced environment.

• Excellent communication skills, both verbal and written.

• Ability to work well under pressure and solve problems quickly.

• Customer-focused with a positive attitude and attention to detail.

• Basic knowledge of technical service operations is a plus but not required.

salary: $20 - $23 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Coordinate and dispatch service technicians to customer sites based on urgency, location, and technician availability.

• Communicate effectively with technicians, customers, and internal teams to ensure timely and efficient service.

• Maintain and update accurate records of service calls, technician routes, and job status using dispatch software.

• Manage and prioritize incoming service requests via phone, email, or online platforms.

• Ensure customer satisfaction by providing timely updates on job status and responding to inquiries.

• Collaborate with the service team to troubleshoot and resolve issues as they arise.

• Follow up with customers after service completion to ensure quality and address any additional needs.

• Assist with scheduling preventative maintenance and regular service appointments.

Skills

• Typing Skills

• Basic Computer Skills

• Active Listening

• Telephone Etiquette

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

JT

jennifer torres

• +1 954 308 6060 (tel:+1 954 308 6060)

• jennifer.torres@randstadusa.com