Job Number 24118495

Job Category Rooms & Guest Services Operations

Location Renaissance Boca Raton Hotel, 2000 NW 19th Street, Boca Raton, Florida, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, TPG Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

As the Rooms Division Manager, you will be responsible for overseeing the efficient operation of the Front Office and supporting other areas if assigned. Your primary goal will be to ensure the highest level of guest satisfaction while meeting and exceeding financial goals. The Rooms Division Manager will manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations.

What You’ll Be Doing

• Oversee the day-to-day operations of the front office including scheduling, staffing, and training.

• Implement and enforce standard operating procedures to ensure consistency and efficiency in guest service delivery and brand standard.

• Manage room inventory and rates to maximize occupancy and revenue.

• Coordinate with other departments, such as housekeeping, maintenance, and guest services, to fulfill guest requests and resolve any guest issues or complaints.

• Handle guest inquiries, concerns, and complaints in a prompt and professional manner, striving to resolve issues to the guest's satisfaction.

• Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness and maintenance standards.

• Analyze guest feedback and performance metrics to identify areas for improvement and implement corrective actions as needed.

• Develop and maintain relationships with vendors and suppliers to ensure the timely delivery of supplies and services.

• Prepare and manage departmental budgets, forecasting expenses and revenue targets.

• Ensure that amenities in the lobby are properly maintained at all times, and may include but not limited to coffee, beverage station, snack area, and other amenities.

• Maintain usage of all system tools that include but not limited to; FSPMS, GXP, Marsha, MGS, etc.

• Bachelor's degree in Hospitality Management or related field preferred.

• Previous experience as a front office manager, or at least 3-5 years in a supervisory or managerial role.

• Strong leadership and team-building skills, with the ability to motivate and inspire staff to deliver exceptional service.

• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and vendors.

• Proven ability to multitask and prioritize tasks in a fast-paced environment.

• Knowledge of industry regulations and best practices in hospitality management.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances

• Disability Insurances

• Supplemental Life Insurances

• Identity Theft Protection

• Flexible Spending Accounts

• 401(k) Retirement Plan with Company Match

• Paid Time Off, Vacation and Holidays

• Employee Assistance Program

• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

Salary Range is Between $60,000 – $65,000 based upon experience.

This company is an equal opportunity employer.

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