Conduent Outbound Telesales Associate II in Boca Raton, Florida

Outbound Telesales Associate II

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Profiling/Detailing/Selling – product marketing - A critical role supporting web-based pharmaceutical product sales. We represent pharmaceutical manufacturers by contacting targeted physicians’ offices, transplant centers and hospitals to provide relevant information regarding pharmaceutical drugs, specific formulary coverage information, recommended dosage guidelines, sample fulfillment, contract specifics and other information as requested.

Primary Job Responsibilities:

  • Engage staff in telephonic interactions and deliver contracting messages to within established policies, procedures, standards, and workflows.

  • Develop superior product knowledge and effectively educate and engage hospital professionals in telephonic dialogue.

  • Adhere to regulated guidelines for communications via all channels.

  • Maintain a high level of product knowledge, policies, procedures, contacts, and the pharmaceutical industry; continual learning & training as required.

  • Accountable for appropriate documentation, sample & promotional material fulfillment, follow up, and any additional actions to ensure superior customer experience.

  • Ability to build strong relationships with key staff members.

  • Display flexibility and willingness to accept constantly changing project/program updates.

  • Demonstrate corporate values on a consistent basis.

  • Training and testing are required; eligibility to proceed through training and selling certifications are dependent upon passing required exams.

  • Adhere to all company policies and guidelines.

  • Other duties as assigned.

Qualifications:

  • Excellent and persuasive verbal and written communication and listening skills.

  • Demonstrated ability to learn, retain, and articulate technical and scientific-product related information, and provide responses on appropriate subject matter.

  • Knowledge of hospital health network contracting/processes highly preferred.

  • Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously.

  • Superior rapport and relationship building skills.

  • Self-motivated and results oriented with performance accountability.

  • Well-developed decision-making skills.

  • Strong ability to function effectively in a team environment.

  • Powerful customer focus.

  • Strong computer ability with basic knowledge in Microsoft Office Suite including Word, Excel and Outlook.

Education:

Bachelor’s Degree preferred with sales aptitude or Associate’s Degree with at least 2 years of sales experience required

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Inside Sales (Telesales)

Primary Location United States-Florida-Boca Raton

Organization Financial Service Healthcare

Unposting Date Nov 23, 2018, 11:59:00 PM

Req ID: 18030222