Randstad Call Center Team Leader in Boca Raton, Florida

Call Center Team Leader

job details:

  • location:Boca Raton, FL

  • salary:$40,000 - $50,000 per year

  • date posted:Friday, November 9, 2018

  • experience:Experienced

  • job type:Permanent

  • industry:Administrative and Support Services

  • reference:S_703809

  • questions:roshell.walter@randstadusa.com561-226-5722

job description

Call Center Team Leader

Are you passionate, empathetic, a great communicator, and a natural teacher? Do you possess an innate ability and desire to coach people to their best performance? If so, we are looking for a Chat Center Operations Trainer to be part of a growing organization in Boca Raton.

Responsibilities:

Responsible for the development and delivery of training programs, which also includes Quality Assurance and analytics in order to measure training effectiveness against expected performance metrics. Position will also involve facilitation or co-facilitation of agent training, to include new hire training, specific job skills and knowledge testing, and ongoing coaching to enhance performance.

Working hours: 8:00 AM - 5:00 PM

Skills:

-Interpreting results from team performance, and creating reports for upper management.

-High proficiency using Excel to create reports (Pivot tables a plus!).

-Proficient at using and learning new technology.

Education:

Associate

Experience:

Experienced

Qualifications:

-2+ years in a supervisory, lead, or trainer role within a call center environment; particularly within a chat operations environment.

-2+ years managing a team to KPI?s and managing corporate objectives.

-Experience making strategic recommendations that helps drive new hire results.

Please apply directly to this posting. You may also email your resume directly to roshell.walter@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.