Description

We are offering a contract to hire employment opportunity in the non-profit industry, situated in Boca Raton, Florida. We are in search of a Case Manager who will be responsible for a range of administrative and donor services tasks. This role primarily involves office-based work, where the successful candidate will contribute to our team's efficiency by ensuring smooth operations.

Responsibilities:

• Provide administrative support to the Donor Services department

• Manage and maintain donor contact through telephone and/or email for further testing after initial recruitment

• Educate donors on the donation process and offer support where necessary

• Schedule donors for blood sample collections and coordinate testing kit distribution

• Follow up with donors, laboratories, phlebotomists, and transplant centers to ensure smooth operations

• Troubleshoot unexpected complications associated with scheduling procurement and delivery of samples

• Monitor supply inventory and order medical and other supplies as necessary

• Develop and maintain relationships with phlebotomy services and laboratories

• Document all procedures and workflows and recommend process improvements

• Oversee donor database maintenance, recruitment initiatives, and web-based research

• Manage employee timecards, PTO, and flex days in ADP system

• Maintain confidentiality and professionalism in all interactions

• Screen calls and respond to or route inquiries from external or internal sources

• Schedule and coordinate meetings as required

• Monitor Donor Services Inbox Emails and Faxes

• Manage Office Supplies and inventory

• Organize Department lunches.

Skills required include proficiency in MS Excel and Calendar Management.

Requirements • Proven experience in an administrative assistant role within the non-profit sector

• Strong proficiency in MS Excel, including pivot tables, vlookup, and chart creation

• Exceptional ability in managing calendars, scheduling appointments, and coordinating meetings

• Excellent written and verbal communication skills

• Ability to multitask, prioritize, and manage time effectively

• High level of organizational skills and attention to detail

• Experience in handling confidential information with discretion

• Ability to work both independently and as part of a team

• Strong problem-solving skills and proactive attitude

• Familiarity with the non-profit industry and its unique needs and challenges

• Willingness to learn and adapt to new technologies and systems

• Ability to handle high-pressure situations and tight deadlines

• Bachelor's degree in a related field is preferred but not required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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