Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! St. Mary’s Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. Our passion to develop and maintain a culture where our staff and providers feel valued, engaged, and respected has led to our ability to consistently deliver exceptional patient care to our community and be the place you want to work.

St. Mary’s Medical Center, a 2020 Watson Health Top 100 Hospital, is a faith-based, 137-bed acute care hospital providing a wide range of services, including 24-hour Emergency Department, Surgical Services, Acute Rehabilitation Services, Interventional Cardiology, and outpatient services. St. Mary's Medical Center has provided high-quality compassionate care to the residents of Blue Springs and Eastern Jackson County for more than 40 years.

St. Mary's , one of Kansas City’s best kept secrets, offers patients the best of both worlds--a warm, caring environment, close to home, providing the wide range of services and expertise typically found in much larger facilities. We’ve received the Healthgrades “Patient Safety Excellence Award 7 year in a row and are regularly recognized by Leapfrog Group with an “A” safety grade.

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Responsibilities

Hours: 7:30AM - 4:00PM

The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.

Qualifications

Education and Work Experience

• High School Diploma or equivalent required.

• Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.

• Exceptional interpersonal & organizational skills.

• Demonstrated leadership and management abilities.

• Extremely high degree of attention to detail.

• Good written and verbal communication skills.

• Ability to prioritize.

• Good analytical & problem solving skills.

• Proficiency in Microsoft Word and Excel.

• Ability to effectively manage multiple demands and function well under pressure.

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FacilitySt. Mary's Medical Center

LocationUS-MO-Blue Springs

ID2024-167108

CategoryAdmin

Position TypeFull Time

ShiftDays

Job TypeNon-Exempt