Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Business Analyst team member provides operational business support for the submission of supplemental risk adjustment data from providers and vendors. This production environment team member is working in a fast-paced environment across multiple platforms, with various business partners.

Responsibilities include:

Liaising: Acting as a liaison between users, vendors, and internal groups.

Troubleshooting: Diagnosing and resolving issues for clients and colleagues

Identifying issues: Noticing data aberrations and recommending a path forward.

Process Improvement: Analyzing processes and suggesting improvements.

Managing workflow: Managing workflow ensuring accurate collection and reporting.

Escalating concerns: Raising concerns to team members and management.

Monitoring processes: Monitoring over all data flow and raising concerns.

Providing support: Providing ad hoc support for production related activity.

Documenting processes: Keeping records of configuration changes and documenting processes.

Prioritizing: Managing workflow to meet or exceed commitments

Analyzing post-implementation: Analysis of post-implementation to measure successful functionality.

Required Qualifications

• Prior business experience acting as a liaison between vendors and user groups.

• Prior experience in a production workflow environment.

• Strong communication skills both verbal and written.

• Detail-oriented, ability to pay close attention to detail.

Education

Bachelor's degree or equivalent work experience required

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.80

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 11/29/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.