Description We are offering a unique opportunity for a Call Center Representative in the legal industry, located in Blue Ash, Ohio, United States. This role will involve assisting with a consumer class action matter, with a particular focus on maintaining confidentiality, managing high call volumes, and utilizing various software for data tracking. This role offers a short term contract employment opportunity.

Responsibilities:

• Managing high volumes of outbound calls to eligible plaintiffs, ensuring each call is handled professionally and efficiently.

• Gathering and accurately recording information from each call, ensuring all data is entered promptly and correctly into the relevant systems.

• Utilizing a range of legal software such as Aderant, Adobe Acrobat, and the Automated City Register Information System (ACRIS) to track and manage information.

• Assisting customers with inquiries, providing accurate and timely responses to ensure customer satisfaction.

• Auditing customer accounts regularly, identifying any discrepancies, and taking appropriate action to resolve them.

• Administering claims and managing calendar schedules to ensure all tasks are completed within set deadlines.

• Maintaining a high level of confidentiality throughout all aspects of the role.

• Utilizing case management software to streamline processes and improve efficiency.

• Performing various billing functions as necessary, ensuring all customer accounts are up to date.

• Continually updating and maintaining accurate customer records, ensuring all data is current and correct. Requirements • Proficient in Aderant, Adobe Acrobat, Automated City Register Information System (ACRIS), Case Management Software, and Legal software

• Ability to assist customers and manage their requests and inquiries promptly and professionally

• Experience with auditing and billing functions, ensuring accuracy and compliance with legal standards

• Capable of managing a calendar and scheduling appointments for legal professionals

• Knowledge of claim administration, including processing, tracking, and resolving claims

• Excellent communication and interpersonal skills to interact effectively with customers and team members

• Ability to handle high-pressure situations and manage multiple tasks simultaneously

• Strong problem-solving skills and the ability to make decisions under tight deadlines

• Willingness to continuously learn and adapt to new technologies and procedures in the legal industry.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .