Description:

• Independently handles routine transactions, makes decisions and resolves routine problems, routine transactions. Call volume is roughly 30-40 incoming calls per day mainly from agents and some customers

• Meets quality and production expectations (3 mins or less, 1quality goal is 100%, unplanned activity – less than 1.5%, 30 minute breaks)

• Displays and communicates a general understanding of products and procedures and demonstrates proficiency with most tools/technology

• Produces occasional free form letters and adapts communications to the needs to the audience or situation

• Applies a basic understanding of tax implications related to policy transactions

• Addresses customer service inquiries by researching account histories and providing solution options or escalating appropriately

• Acts as a liaison and collaborates effectively with other Life/Health business units

• Acts as a resource for other team members and business areas, as well as occasionally provides training

• If assigned to a call center, utilizes cross-functional knowledge of various service, underwriting, and claims units

• Follows process guidelines to complete work and seeks appropriate guidance

• Strives to meet quality and production expectations

• Works under close supervision and work product may be reviewed afterwards. Might have to do great recovery.

• Develops basic knowledge of State Farm and the department's workflow, procedures, tools/technology, and products

• Appropriately communicates with customers by responding to phone calls and producing system-generated letter

Qualifications:

Must have:

• 2+ years of customer service experience

• Strong computer skills and typing skills (Must type at least 35wpm+, send a typing test)

• Strong communication skills

Strongly Prefer:

-Financial services background , experience working with financial products (IRA, fixed annuity, etc)

Hours/Schedule:

Hybrid schedule:

They roles mainly remote! But technically hybrid roles. There will be 4-5 days per month that the reps have to work in the office. One week of the month on Monday-Thurs they will work in the office (This typically falls in the 2nd week of the month).

The reps will work 100% remote the other weeks.

Monday – Friday 8am cst – 6pm cst (any shift within there – openers are 8-4:15, 9:45-6pm closers). 30 minute lunch and 30 minutes of break (self selective breaks).

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.