Transformation Project Manager

Job Req ID: 35373

Posting Date: 4 Jul 2024

Function: Strategy, Transformation & Business Intelligence

Unit: Networks

Location:

Snowhill, Birmingham, United Kingdom

Salary: Competitive with great benefits

Why this role matters

Our mission is to provide best in class Service Management processes and workflows to enable stand out customer experiences, across all our products. This means delivering a standard approach to key ITIL practices, including incident management, major incident management, problem management and change management. Thus, enhancing efficiency, productivity, and overall business growth and enabling delivery of Digital Transformation strategies, leveraging technological advancements such as AI and Machine Learning.

As a Transformation Project Manager, you will be the linchpin of this transformation, delivering targeted projects to drive alignment of Service Management and new technological capabilities. Your strategic insights and project management expertise will steer our organisation towards groundbreaking achievements, empowering us to remain competitive in an ever-evolving market.

This is an opportunity to make a lasting impact and driving innovation that will propel our organisation to new heights, setting new industry standards and delivering exceptional value to our stakeholders.

This role is based in Birmingham where you will be part of a very friendly and supportive team.

You'll have the following responsibilities

• Strong focus on business case, risk management and relevant dependencies with strong ability to unblock to run at pace.

• Proactively monitor project progress, identify deviations, and take corrective actions to keep projects on track.

• Drive process optimization and influence key decisions within project deliveries.

• Foster strong relationships with internal and external stakeholders, ensuring clear communication and alignment of expectations throughout the project lifecycle.

• Regularly update key stakeholders on project progress, outcomes, and upcoming milestones.

• Promote practice to advocate best ways of working and continuous improvement.

• Develop and implement performance metrics to measure the success and impact of proposed model, with strong focus on benefit realization.

• Generate and present regular reports to senior management, highlighting project achievements, challenges, and opportunities for improvement.

Day to day responsibilities:

• Develop the project schedule and manage the integration and delivery of all work.

• Schedule and run all project meetings, collaborating with Business, Product and Tech teams to align project requirements and associated roadmaps.

• Ensure timely stewardship of risks, issues, and maintain transparent communication to stakeholders, the steering committee and sponsor.

You'll have the following skills and experience

We are looking for someone with:

Strong Communication skills

Effective Relationship Management

Strategic thinking

Financial Acumen

In addition:

• Be agile - You lead collaborative ways of working and continuous improvement. You can easily adapt to fast changing environments and prioritize deliveries accordingly. You demonstrate flexibility based on business demand

• Solution focused achiever - You identify and implement plans to overcome obstacles and achieve ambitious goals, demonstrating strategic thinking and a growth mindset.

• Problem Solving: The ability to identify, investigate and resolve problems through gathering the necessary information, formulating and verifying hypothesis, determining the root cause(s) and selecting and implementing the appropriate solution.

• Analytical thinking and strategy – Being able to process and break down complex information, focusing on data driven decisions to influence the long-term success of the business

• Financial Acumen: The ability to apply financial knowledge to the financial management of own work area, project, programme, business unit, business case or contract. Has good understanding of financial principles and is able to apply them to their immediate work area/project.

Preferred Experience:

• Experience as a Project Manager with agile and product-led methodology expertise.

• ITIL 4 Foundation certification.

• Experience of ServiceNow implementations and associated ITSM workflows.

• A background in Service Management practices.

• Experience in a large technology organisation

Benefits

• Competitive salary

• 10% on target bonus

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

• 25 days annual leave (not including bank holidays), increasing with service

• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

• World-class training and development opportunities

• Option to join BT Shares Saving schemes.

• Discounted broadband, mobile and TV packages

• Access to 100’s of retail discounts including the BT shop

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.