What you will do

• Manage technical programs from inception to completion, ensuring compliance with customer KPIs and SLAs.

• Collate, record, and report progress regularly to stakeholders.

• Proactively review and achieve monthly milestone targets for IP CCTV and Access Control installations.

• Lead the design and deployment of IP infrastructure for CCTV and Access Control systems based on customer specifications.

• Interface with global customer IT teams for seamless integration.

• Design and execute installation rollout programs, attending progress meetings across various UK sites.

• Support national account managers and sales management in program design, implementation, and deployment.

What we offer

• Competitive salary and bonus plan

• Paid holidays and sick pay

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

• Extensive product and on the job/cross training opportunities with outstanding resources available

• Encouraging and collaborative team environment

• Career development through various career ladders including Customer Service

How you will do it

• Maintain close client relationships to deliver on objectives.

• Directly oversee the design, coordination, and implementation of designated IP programs.

• Contribute to program planning and project design from concept to implementation.

• Promptly escalate and resolve customer complaints.

• Manage programs ensuring adherence to best practices.

• Proactively communicate with operational managers for resource and procurement planning.

• Plan and schedule installation rollouts and programs, ensuring timely completion.

• Coordinate engineers’ documentation for accuracy and compliance.

• Design and communicate customer-specific Health & Safety information.

What we look for

Required

• High-end product knowledge of IP CCTV and Access Control.

• Ability to prioritize tasks and achieve goals.

• Experience in a customer-facing environment with a successful track record.

• Excellent communication skills.

• Familiarity with network/IP infrastructure and architecture.

• Proficiency in Microsoft Office and program planning applications.

Preferred

• Knowledge of Genetec and C-Cure global systems.

• Degree in relevant IT/IP subject desirable.

• H&S accreditation.

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