Location: Binghamton, NY Category: Professional Posted On: Mon Jul 8 2024 Job Description:

Budget Title: Instructional Support Technician (SL-3)

Salary: $55,151 + (dependent on experience)

Harpur College seeks a full-time Computer Systems Coordinator to join our team of technical support specialists. The Computer Systems Coordinator provides technical support and inventory management for the College of Arts and Sciences computer systems. The work involves providing technical advice and troubleshooting services for faculty and staff within the College, overseeing the implementation of shared virtual servers, organizing purchasing, configuring/upgrading systems, managing computer rotation for repurposed computers, and recycling older systems.

The position is user-facing and provides direct technology support to Harpur College faculty and staff. It supports a wide range of technical areas, such as (but not limited to) Device Support (both hardware and software), Accounts Management, and level-one Networking Support (wired and wireless).

In addition, the Harpur College Computer System Coordinator will:

• Install and configure desktop and server hardware and software components.

• Provide computer (hardware and software), network, and peripheral troubleshooting and support to the Harpur College community.

• Maintain and upgrade systems to meet campus security needs and enable compatible computer interfaces.

• Install and maintain databases to manage inventory, including MS Access programming, updating, generating reports, and backups.

• Transfer data, map network drives, assist with faculty and staff email accounts and install new computers and applications.

• Install and upgrade anti-virus software to ensure security at the user level.

• Perform installation, configuration, and evaluation of all new software and hardware.

• Support users and serve as the first point of contact for error reporting.

• Establish and maintain good relationships with all departments and colleagues.

• Oversee virtual and server-provided services for Harpur College users.

• Interface with ITS technical staff to ensure computer security and operational practices consistency.

• Develop connections with academic computing support to assist faculty with technical needs beyond desktops.

• Manage technical documentation.

• Provide flexible, patient, and creative solutions to issues as they arise.

• Maintain fluency in new technologies that are used at Binghamton University.

• Provide competent, timely, quality, and excellent customer service in all facets of work.

• Maintain confidentiality and compliance with regulatory requirements (FERPA, HIPAA, etc.)

• Oversee distribution and maintain inventory database.

• Manage computer rotation for repurposed computers.

• Budget tracking for Harpur College Fabrication lab

• Occasionally assist the Harpur Fabrication Lab with two person tasks.

  Job Requirements:

• Bachelor's Degree in a related field with at least two years of customer support experience

• Strong customer service skills and the ability to communicate effectively in oral and written form with technical and non-technical users

• Experience supporting the following: Windows 10 and 11, macOS, iOS, Android, including installing/configuring apps and troubleshooting connectivity issues

• Must be physically able to perform work that requires lifting (50 pounds), reaching, bending, kneeling, crawling, or climbing into small workspaces for extended periods

• Must be detail-oriented, organized, have excellent problem-solving and decision-making skills, a willing attitude, persistent follow-through, and effectiveness in getting things done collaboratively

• Microsoft Excel, Word, Google suite expertise

• Must maintain a high degree of personal integrity and standards of professional conduct

• Must be a positive, hardworking person able to deal successfully with a diverse group of users, faculty, and staff

• Evidence of working independently and with a clear project focus

Preferred:

• Master's Degree in a related field

• Microsoft Access fluency

• Experience working in higher education or a large research technology environment.

• Experience working in a user-facing technical support position.

• Two or more years' experience repairing Mac and/or PC laptops and desktops.

• Experience troubleshooting and installing computer hardware.

• Experience supporting smartphones and tablets, including installing/configuring apps and troubleshooting

• Experience working with virtual services and servers.

• Experience supporting instructional technology include tools for remote teaching/learning/support (Zoom, Google Meet, Panopto)

• Apple/Dell/Microsoft/HDI Certifications strongly preferred.

• Experience with desktop management products (SCCM, JAMF)

• Ability and experience in a fast-paced environment with minimal to no direct

• Demonstrated curiosity, interest, and ability to keep abreast of technology

Visa sponsorship is not available for this position

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/diversity-equity-inclusion/policies-and-procedures/title-ix-.html) .

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: arobins@binghamton.edu or 607-777-3660.