This is a job for a Installer/Trainer (Part Time) position with a company located in the Biloxi, MS area. 

Description: Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Essential Duties and Responsibilities: Install and troubleshoot CaptionCall phones. Courteously train customers on how to use the phone and its features. Promote the CaptionCall service. Assist Outreach Specialist with lead generation activities as needed. Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business. Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management. Complete service calls as assigned. Accurately maintain customer records. Complete required reports and submit invoices and feedback on customer interactions. Retrieve and clean phones of former customers. Maintain adequate inventory of equipment and supplies in order to service customers. Adapt to new responsibilities as necessary. Other duties as assigned.

Supervisory Responsibility: This position has no supervisory responsibilities.

Education Minimum: High School Diploma or GED

Experience Preferred Experience: Basic computer knowledge and experience. Sales experience. Experience working in the hearing health field. Experience working with senior citizens.

Knowledge, Skills, and Abilities: Provide excellent customer service. Ability to effectively communicate in English through reading, writing, speaking and listening. Ability to work evenings and weekends as needed. Ability to drive and travel via air as needed. Ability to tailor to unique needs of individual customers. Must be reliable, organized and punctual. Ability to adapt to constantly changing environments.

Working Conditions and Physical Requirements: Able to sit/ stand for a long period of time in an office environment. Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components. Regular and predictable attendance required.

Equal Employment Opportunity: Caption Call and Sorenson Communications are an EOE, Disability/Age Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). Sorenson Communications is an EOE, Disability/Age Employer.