Manager, Franchise Governance LEGO Certified Retail Stores

• Location

• Billund, Denmark

• London, United Kingdom

• Job ID 0000017927

• Category Sales, Marketing & Product Management

Job Description

Do you want to play a critical role in elevating our global franchising business?

LEGO Certified Stores (LCS) are fully branded LEGO Stores owned & operated by our global network of Partners and will number 1,000 stores by the end of 2025.

Merlin is our largest and most strategic Partner and are at the forefront of the brand in the minds of our consumers.

Join our newly established team and help build critical retail capabilities, delivering on the ambition of making LEGO® Branded Stores the pinnacle shopping and brand experience for our consumers.

Core Responsibilities

This role will support Branded Channels, ensuring that key data, financial & contractual guardrails are in place and measured against. The role is vital in creating a sustainable business model moving forward.

In this role, you will support the development, facilitation and successful implementation of the Partner Store Business Model, continuously improving our processes and solutions to ensure relevance and efficiency. This entails:

• Supporting key business priorities such as Store Portfolio Segmentation, Trade Investments, and Store Estate Optimisations to drive strategic decision making across all branded channels

• Developing reporting solutions and supporting the ingestion and sharing of key performance metrics to identify opportunities and aid sales growth

• Support the commercial strategy process and global branded channel alignment

• Partnering with Key Stakeholders within Markets & Channels to ensure all action plans and local strategies for both LCS & Merlin are aligned with the Partner Store Business Model

Working independently and across all Regions and many internal functions, the successful candidate needs to possess excellent Stakeholder Management skills.

As Manager Governance, you will play a key role in further strengthening the Value Proposition towards our Partners. By building a strong understanding of our entire branded retail business, you will help drive critical improvement in close collaboration with key stakeholders from right across our Commercial Organisation.

Do you have what it takes?

The successful candidate comes with experience in retail or franchise sales with solid understanding of merchandising, finance, logistics, and store operations. Furthermore, you come with:

• Strong collaborative & project management skills that enable you to support numerous tasks and projects simultaneously.

• A commercial mindset with quantitative and analytical skills allowing you to extract insights and meaningful conclusions from complex business problems.

• Key stakeholder management experience and comfort in providing challenge and a different perspective when necessary.

• You have solid English verbal and written communication skills, an open mind and the ability to work across many markets and organizational levels.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.